Business Hours
Business Overview
At Apple Manhasset, customers can receive adequate services, but experiences can vary. The reviews, with all stars included, reflect how this location can be busy and sometimes requires appointments. The reviews often indicate that the wait in the store will be a long one, but the services offered are still not up to par, with a low satisfaction rate, given the wait times. The staff may be nice, but according to the reviews, they are not capable of following through on customer support.
Services Offered
Most Recent Reviews
Just bought a iPhone 16 pro max . Very very appreciative from the guy who show a lot of patience calm and help for us . Thank you so much Mars you make our day . Thanks Apple and Happy Holidays to all of you amazing people❤️
- RedFlag1970
Second time going to this location, making an appointment to get my child’s iPad setup and walking out hours later with nothing done. What’s the point of talking with a “genius” if they don’t know how to problem solve their devices? iPad is getting stuck on a “create child account” screen, and I was basically told that maybe it needs a software update. Almost 2 hours to be told “maybe” instead of let me fix this for you. Very frustrating, nice people, but seemingly not capable of following through on customer support.
- John Oliva
This is a terrible store, and don't waste your time going there. I came to buy a new phone. I picked the color and memory capacity, and during that time, no one approached me to help. Most of the staff were just chatting with each other. I asked a girl at the entrance to bring me the selected model and waited a long time for someone to do it. In the end, I opened the phone in my car and realized that I was sold a different model. I asked for the iPhone 16 Pro, but I was given the iPhone 16 Pro Max. When I went back to exchange the phone, I was told that my color was not available, so they brought out the Pro Max. Seriously? That’s not quite the answer I was expecting. Ultimately, I was just ignored while they switched their attention to other customers around me. I asked for a refund and said I was very upset. They asked me, 'So you want your money back, right?' There were no apologies; it was quite rude. Guys, I thought it was very simple to come in, order a phone, pay you the money, and leave. That’s it. But in the end, I wasted 40 minutes of my time, was very angry and upset, and I didn’t change the phone. This is terrible.
- Регина Полушкина
Brought my phone in for a battery swap. Received new battery but I left needing to return to fix a cable because my phone would no longer vibrate. When I went back for the cable that needed fixing they broke my screen protector. This time it wouldn’t be covered because it’s not original equipment or whatever bs excuse. I tried previously to get my battery done at bestbuy but contract says apple won’t allow battery fixes 80% capacity or better. Thanks apple for wasting my time and effort. Now I need a screen protector.
- Jeremy Brown
This location is busy but not overcrowded. Better than any location attached to a mall. Staff are friendly and it’s easy to set up an appointment if you make one in person. One of the tech guys walked through every possible scenario of the issue I was having with my AirPods. Tip: Request a note to be left on file in case you need to revisit for the same issues.
- Serenity Hart