Staples

I’ve been to this Staples location multiple times, and every experience has been absolutely terrible, but today’s encounter took it to a whole new level. I waited in line for 30 minutes, patiently observing this UPS worker being rude to every customer before me. When it was finally my turn, he told me to step aside so his friend could cut in front of me. His attitude completely changed when his friend arrived, and for the first time, I saw him smile. Once his friend left, he immediately went back to being rude and unprofessional, treating me like I was a bother. It’s not the first time I’ve had a bad experience with him either. The last time I was there, I watched him get snippy with an elderly black couple who had several returns. He then spent the entire time making disgusting comments about them while helping me. It was appalling and completely disrespectful. This man has no business working in customer service. He was rude, dismissive, and downright nasty to customers. I don’t know his name, but he’s in his 50s-60s, balding, and a bit on the heavier side. Looking through other reviews, it’s clear that I’m not the only one who’s had this awful experience. Multiple people have complained about the same rude behavior, and yet nothing has been done about it. It’s really frustrating to see that this issue has persisted for so long, and it shows a lack of accountability from management. I won’t be returning to this location ever again, and I would strongly recommend that Staples reconsider having him represent their store. Complete disappointment. Avoid this location if you can.

- Lauralee Lennon

Staff members are very nice. Would like to see more of a variety of goods. Overall I have never had a bad experience at the store.

- Roger

Tried to return an Amazon package here. The man at the desk was beyond rude and not helpful. He proceeded to tell me that I could not return here. I tried to explain that gps brought me there and there is a UPS and Amazon sign there, hence the confusion. He never tried to recommend the correct location or address to drop off. When I mentioned that, he said it was because I didn’t ask. I may have called him dude, but honestly was in shock of how this person could be in customer service. I will never return to this location again!

- Janelle Friedl

I recently purchased 2 lap top computers at the East Islip Staples. Kevin D, the sales manager/ tech person was so knowledgeable, attentive, patient and personable. He explained the differences between computers and helped me select 2 laptops that were for different needs. He made this purchase a breeze. I would highly recommend going to see Kevin D if you need a new computer. Staples takes care of everything and Kevin made sure he put it all together seamlessly.

- DC

Last visit to Staples was a cheerful one. I could buy the items I needed and a Staples assistant could help me with it.

- Juan Carlos Gordillo