uBreakiFix - Phone and Computer Repair

If I could give 0 stars I would. Went in 1-2 weeks before Christmas (Dec ‘24) to have my iPhone 12pro camera repaired. It was supposed to be a Christmas present from my boyfriend for me. They told me they were out of stock and would need to order a part. They said it would come in a couple days after the holidays, and we would get a call when they came in. About a week and a half after the new year, I called to check and see if the part came in. They said it still had not arrived, and they didn’t know what was taking so long. They reassured me that they would give a call as soon as it came in. Now it’s January 20th, still no sign of the part I’ve been waiting over a month for, and no phone call. So i called again this evening, and the employee had no idea if it was my camera or lens that needed repair, they had no tracking number for a part for me, and he started recommending other ways he could *try* to repair the phone, and told me to stop in anytime, stating it would only take 2-3 hours, even though he didn’t know what needed to be replaced or fixed, and claimed he didn’t have the proper parts. The lack of professionalism and inconsistency between staff speaks volumes. Worst customer experience ever. I’ve had items repaired by them in the past and never had a problem, but this experience was enough to make me never come back. I will find another company to repair my electronics and service my needs.

- Shawna Luce

I went to Sell my Valve Steam Deck 512G version and came out with the money plus a nice skin for my ps5. I got it for a better price since I was trading in. Excellent communication was observed and a reasonable price when I sold it. If I came over earlier in the year with my Steam Deck I would have probably gotten an even better deal. Will be back soon for used Graphics Cards they have in stock.

- TROLLISGONE

I dropped my phone off to be UNLOCKED on a Saturday was told it would be done Monday. With the weekend ok understand. It is now FRIDAY, 6 conversations and arguments later and it is STILL not done?! This technician wasn't in that tech isn't in EXCUSE AFTER EXCUSE for something I was told would take a HOUR to do once they got to it!? I have used this company MANY times especially for screen repair but never this location, STAY AWAY!! DRIVE FURTHER if you have to! Promise you it will be worth it!

- Matthew Bellaus

I waited for more than ten days for my computer to be fixed. During that time, I contacted them several times, and they consistently said that they had ordered the hard drive and it was still on the way. I honestly thought they could fix it within a few days, as I urgently needed it to review my manuscript and my deadline was approaching. After ten days, I received a notification that the device was repaired and ready for pick up. I went there and paid an additional $90.79. However, when I tried to start my computer, I encountered the same boot issue as before. Confused, I asked why it hadn’t been fixed. They instructed me to wait a few minutes. After a while, they informed me that the issue was with the motherboard. Frustrated, I requested a full refund and expressed that I didn’t want to waste more time there. They refunded me $90.79 but refused to return the $65 diagnostic fee, citing it was for the incorrect diagnosis. This was the worst service and experience I've ever had.

- Rahmatullah Haand

I went in expecting a large Bill to have my phone fixed. they ordered parts I waited a few days. I went back and it turns out I didn't need the parts, they only had to clean some gunk out of my charging port. And it didn't cost me hardly anything so I really really appreciate their honesty and I'm extremely happy.:-)

- Charles Turner