Fixaholic Repairs

I got a screen repair by this man a while ago. While my phone was still functioning somewhat, there were faults in my phone after it was repaired. My screen would randomly glitch, and I always had to lock and unlock it to fix it. When I was on a phone call and had the phone to my ear my screen would constantly go black. My phone would constantly overheat. So I figured the repair wasn’t done well. I went to get my screen fixed today in a different state, at a reputable shop. The repairman told me about how the person that repaired my phone previously didn’t do a good job, was using glue where he could’ve screwed stuff, and the screen was low quality and very thick. Now that my screen is actually fixed correctly, I can see a huge difference, especially with the colors on my screen. I will say just find an actual reputable place. I was charged over $120 for that repair and it was completely janky.

- Kai Ann Young

I was very skeptical due to mixed reviews, but I am here to tell you… I had an amazing experience. Jay fixed my MacBook screen expeditiously and at a reasonable price. Its working perfectly. Thank you.

- Mecca L.

Stressful, frustrating, and disappointing. He damaged my phone during the repair and the process of remedying the issue was painful. I wish I hadn’t wasted my time, energy, and money on such unprofessionalism and had taken my business elsewhere to begin with. I went to Fixaholic Repairs to get my phone’s shattered back panel fixed. After a messy non-communicative drop-off process and coming back to pick up my phone, he explained that the flashlight had come off my phone because he’d applied too much heat when removing the back panel. As it was the end of the day before a holiday weekend, he said he could not fix this problem until next week, meaning my phone would have a hole where the flashlight had been for 5 days, exposing it to the risk of water damage. Clearly upset, I asked him if there was a discount for the damage and inconvenience he’d caused, and he conceded to give me $10 off but insisted that it wasn’t a big deal because the part was going to be replaced in any case and that it would be a lot of work for him to remove the back panel again. He did not apologize once throughout the interaction and made me feel like this damage he’d caused was my problem and that I was inconveniencing him. The nonchalance and apathy towards damaging my phone during a repair felt like a slap in the face, a blatant disregard for my time, property, and concern. Coordinating the pick-up the following week was like pulling teeth, starting with me reminding him that he said he was going to come pick up the phone and then going back and forth, each time the pick-up time was delayed more and more. When he finally came to pick it up, he told me he could not deliver it back later that day and that I would need to pick it up myself. When I told him this would not do, he said, “Okay, I’ll figure something out then.” Some constructive feedback for the business: You could improve your customer experience by taking more accountability for mistakes, acknowledging that handing off one’s phone to a stranger is already anxiety-provoking and showing some empathy and understanding for the frustration you caused, proactively explaining delays rather than waiting for the customer to reach out asking when you’re going to show up or why you haven’t shown up yet, not overbooking yourself and improving the efficiency of your operations so that such delays don’t happen so that you can actually deliver your services in a timely manner. It would be helpful to let customers know they need to make an appointment with you if they are dropping off in person so that they are not going all the way there only to find out that they have to leave their phones with the guy who runs the photo store from which your business operates. Do not rely on your customers to remember when you should pick up or drop off, please keep track of these things yourself. Please find reliable transportation so that you can actually fulfill the pickup and delivery service you say you provide, rather than asking the customer last minute to come pick it up. Or simply do not offer pickup/delivery if you cannot consistently do it. I am rooting for small businesses and hope you are able to get your act together for the sake of other people who end up using your services. I understand that it may be difficult to run a small business and that mistakes happen, but the way you run your business right now is honestly unacceptable.

- Gracie Liu

Dropped off a controller for a stick drift fix. He texted me that he'd need to order a part to fix it, and that it would take a few days. I told him that was fine. I messaged him a week later asking for an update, to which he told me he lost the part. And had to order it again or get a claim from FedEx, I said ok. ANOTHER week goes by, and I ask for an update, he says he's still waiting on the part for a SECOND time. Several days pass and I recieve a text that my controller is still broken, and he can't fix it. So there's a month wasted, and 0 progress made. Save your time and your money and go elsewhere.

- Elias Morris

Thank you for the exceptional repair job on my phone! Your expertise and attention to detail truly shine through. My Samsung J7pro device looks and functions better than ever, and I'm extremely grateful for your skillful work. You've exceeded my expectations, and I highly recommend your services to anyone in need of phone repairs. Keep up the fantastic craftsmanship!

- Bah Gouraisiou