CPR Cell Phone Repair Astoria

This place really did a number on my phone. I brought it in for a screen replacement and everything seemed fine when I picked it up. The next day, the screen turned off and wouldn't turn back on. I brought it back to them and they gave it back to me saying that they couldn't find an issue. It happened again so I brought it back. This time they told me it was the battery so they charged me $50 to replace it. Same issue happened so I brought it back again. This time they tell me that there was an issue with the battery connector on the board. I asked them if that could have happened during the repairs which they did admit could be the case. They said they would replace it, thankfully they didn't charge me this time. After that repair I started having major issues with cell service. I would sporadically have no signal and calls would constantly drop. I didn't want to take it back here so after some research I found out that the problem could be a simple cable inside that is an easy fix so I decided to do it myself. My phone had been in it's case since the repair and when I took it out ready to use heat to open up the back, I was able to completely remove the back with just my fingernail! It was only adhered to the phone on the corners! My phone is in no way water resistant anymore. The fix went fine but I did find the problem. They had damaged the connector for the antenna cable as well! A piece of it literally came off in front of me. I've had to go in and re-seat the cable in order to fix issues whenever they pop up though I have ordered a replacement board to permanently fix the issue. I'm in the process of replacing the screen again (dropped it on the street) and I came across something. The battery connector they "replaced" wasn't replaced at all. They used some sort of paper and double sided tape to just tape down the battery connector (attached picture)! Maybe that's the normal fix but don't tell me you replaced it after breaking it in the first place. I hate that after bringing my expensive phone to them I'm having to do all these repairs. I really don't like leaving negative reviews but other people have also mentioned that their phones have come out of this shop damaged. Maybe your phone will be fine, mine unfortunately was not.

- Chris Martinez

I walked in after doing some Googling for local repair shops and this one had great reviews. The gentlemen I interacted with were courteous, prompt and professional. The service was great but they did a great job technically as well concerning my phone. I thought my iPhone had a bad charging port, turns out I had to get the battery replaced.Turns out I had to get my screen replaced as well which I was iffy about but did it anyway, in good faith. I paid and received my phone the next day, it's now working just like day one. Great job guys, for sure recommend.

- Alex Hance Martinez

My son thought he lost access to an external hard drive containing years of film work. The gentlemen at CPR saved the day! They were gracious, professional and very reasonably priced. It was a wonderful experience.

- Lisa Chibis

Fantastic customer service. They did a wonderful job repairing my front screen. I highly recommend.

- Frankie singh

This place screwed up my phone big time. Went in for screen repair and the S Pen for my phone stopped working. Took them another 2 hours to resolve that. Then I get home and the back to my phone is falling off. Please don't waste your money on the "screen protector deal". It scratches real easily. Your phone can't be in your pocket or screen turned over. Total waste of money. It's definitely not a deal. Go to any other repair shop.

- Thierry S