Geek Squad

Brought my iPhone in because I thought the lens was cracked on the camera the person told me it would cost $99.00 for a new phone, I have full coverage ! But it was not the camera lens it was the plastic cover on the camera lens which my daughter in law figured out ! This agent tried to get me for $99.00 and I’m glad I said NO …. This is a rip off company do not use for your Apple IPhones !

- Pat Edinger

Tried 3 times to have them install a screen protector on my phone, just to have 3 screen protectors replaced after they were completely ruined. Then I tried to have my laptop repaired, and I'M A TOTALTECH MEMBER, so I was hoping I'd get some actual customer care, well that was extremely misplaced hope. They will fail at everything they do.

- G

The store has a great variety and knowledgeable employees. The only thing that bothers me is when you call to set up an appointment and they tell you, you are covered under the protection plan. Really you are not! Once you get there the people are like no this isn't covered. You wasted your time and their time. It's very frustrating! Not to mention nothing is basically covered under that plan!

- Amanda Slack

Just wanted to say how extremely helpful Steve and Victor were today while installing my new TV. Did not leave until I was able “ to prove” I was able to manage all the controls. Being a “senior citizen” I appreciated the patience and polite attitudes. Eileen Murphy

- Eileen Murphy

Order TV on line yesterday and today we picked up as instructed. Today was in line for curbside pick up and it was not organized. We sat in line at curbside and it was about 15 minutes before some one came to car and asked about our order and people behind were getting their orders. I’m in favor of curbside pick up but it should be organized and the people who are working curbside could be a little pleasant. Very disappointed in Best Buy. Laurie Lawler.

- Laurie Lawler