Business Hours
Business Overview
Staples in Albany, NY offers a variety of products and services, with a focus on office supplies and computer-related assistance. Customer experiences vary, with some praising friendly and helpful staff, while others report negative experiences with service quality. Some reviews mention specific staff members who provided excellent customer service, while others find employees disengaged.
Services Offered
Most Recent Reviews
I visited the Staples on Wolf Rd. in Albany, NY today to have a passport-sized photo taken, and I was extremely disappointed with the service. Upon arrival, no employees seemed to acknowledge or assist incoming customers. They appeared rushed and uninterested in providing quality service. When someone finally attended to me, they quickly took my photo without showing me the result. The picture turned out to be the worst I’ve ever seen, yet the employee printed it and charged me immediately without any opportunity for review or correction. When I expressed my dissatisfaction and refused to take the photos, the experience only reinforced my impression that the staff lacked professionalism and customer care. This location seems to be poorly managed, with employees who appear disengaged and more focused on themselves than on assisting customers. I would not recommend this Staples for any service requiring attention to detail or customer service.
- Cem KAPLAN
I want to compliment Carol for her above-and-beyond friendly and excellent customer service at the Central Ave. Albany location. She was understanding of an issue/questions I had regarding both a current order and past order, a rewards situation, and an attempt to, ultimately, end up with the item(s) I needed. It seems many workers in various locations either don’t make the effort, don’t take the time, or aren’t trained to really HELP the consumer. It was refreshing to have a conversation and a satisfying resolution during my shopping experience. Her effort was/is appreciated and promotes a “good look” for Staples.
- Singer54 6319
Great store for all your office needs. Friendly staff and easy location near many other stores.
- Anne DeSimone
Karen at the printing counter was great. Helped me take a photo and make it into a post card. Karen also explained different services I was entitled to with my computer that I purchased there.
- DeBorah Sponable
Staples has lot of good products that are helpful to me and what I do. People who work there are friendly and efficient.
- biff fischer