Computer Answers

See the following paragraph for my initial review of Computer Answers, and I am adding here to say that I recently purchased a used laptop at Computer Answers and am thrilled with both the experience of buying it and it's my experience with it. It. I am reassured that my four stars is well deserved by computer answers. You should keep it in your list of places to give your custom. Excellent treatment today at Computer Answers. Unfortunately, they weren't equipped with what I needed, but this is the place I would come back to When I have need of other repair. If you have computer repairs or questions about computer repairs, may I suggest that you go to computer answers: easy to reach, knowledgeable and helpful staff, and respectful treatment. Top notch.

- Mark L. Huffman

Horrible experience, considering suing. I took my iPhone in to get the battery replaced. My battery started smoking and they had to use a fire extinguisher on it. I ended up having to get a new phone and was told that they would pay for the new phone. I was also told that they would get my data off of my old phone. It’s been at least three weeks now and the few times I have spoken to someone I just got excuses. I have called and left a message, only to be told that they don’t check their messages. I have shown up at the store only to discover they were closed due to low staff. I was even given the Personal phone number of one of the employees. I texted them at the beginning of this week to ask about being Venmo the $100 that I needed to pay as a deductible for my phones insurance plan. I tried contacting again and I am pretty sure I have been blocked by him. I am considering suing in small claims court to get my money back. I will be saving a copy of this review to repost it in case it gets deleted.

- Elizabeth Rowell

Do not trust these guys. Sent a laptop in for repair of a hardware component and when I got it back and ran shellbags to see what they accessed, I found that they opened multiple pictures of my girlfriend, yes those kind of pictures... Beyond embarrassing... She's so livid she may call the police! Come to also find out that they TELL EVERYBODY THEY HAVE BAD STORAGE DRIVES just to get them to buy parts from them, and I even see they lost some peoples data. Very similar to what happened to me when my Wi-Fi didn't work, which I now suspect was a driver issue. ChatGPT was more helpful and atleast didn't invade the sanctity of my GF's lady parts, it also didn't scam me for a Wi-Fi module which I totally didn't need.

- Robert

Called 5 days ahead of time to see if I could get them to install a new processor for me. They were going to schedule me to come in Sunday, but the processor wouldn't be here, so we scheduled for Monday at 11. I show up Monday at 10:45 to see that the store isn't open, despite their posted hours saying they open at 10. And also that they're closed Sunday?? I waited around for 15 minutes, went to get food, came back, still closed. Wound up going to Best Buy, buying thermal paste, and doing it myself. I get that they're understaffed, but this is kind of ridiculous. I also paid for them to install an SSD a few years back, and they cold called me out of nowhere two months ago to try and get more business, I guess. They also apparently didn't test it, because the SSD wasn't set up in BIOS and I've had to mash F2 to select the proper boot drive ever since (wound up teaching myself to fix it). So, shoutout to Computer Answers for pushing me to enhance my computer literacy by way of incompetency.

- J G

I noticed they deleted my review so I guess they delete bad reviews…. They had my pc for 2 months saying they were working on it I called a few times for updates they always said they would save someone call me or someone was scheduled to talk to me. Never got a call. Told them the parts I had I was stuck in bios loop and once I called to say I was coming to pick it up they were just like “alright” like it was taking up space there I figured it out when I got it back but yea that’s crazy I could say more because I have more but no recommendations

- SB