Apple Tice's Corner

BEWARE-THIS STORE SELLS COUNTERFEIT APPLE STUFF my husband bought me an apple watch bracelet at this store. when we opened the SEALED box, we noticed that something was off about it, the metal color was wrong, there were no buttons…we realized that someone had switched the bracelet for a fake!!! when my husband brought the bracelet to be exchanged, he was accused of trying to switch out a fake, even though he had the receipt and everything! after much persuasion, they finally brought out another bracelet, which he opened up in front of the manager to reveal…ANOTHER FAKE BRACELET IN A SEALED BOX! I don’t know who is switching out watch bands at this store but be careful. maybe check it at the counter so you don’t get a counterfeit. I have no photos because we just didn’t expect to receive a counterfeit bracelet from an official apple store.

- Anna Rozentul

I made two separate calls to Apple's 800 number to fix an Apple TV that wouldn't connect to the internet. This was after a multitude of attempts on my part, including validating that my second Apple TV worked on same the Smart TV. Apple on the second call instructed me to go to one of their stores where they would fix the problem, or provide me with a new Apple TV. I thus went to the Apple Tice's Corner today to fix the defective Apple TV that was less than three months old and of course still under warranty. Instead of replacing the Apple TV, it was deemed that that on their Wi-Fi system the hardware worked even though I had made it clear about the exhaustive prior work I had done to demonstrate that the hardware was defective. Working with a Supervisor named Phil, who seemed oblivious to what I had explained about my hardware issue, he told a co-worker to do a full reset on the device. When I told him that based on my past experience this 'fix' likely wouldn't work as I had already done a reset, he told me if it doesn't to simply call Apple again and let them deal with the problem. When I got home after the reset, not only did the Apple TV not connect to the internet but when correctly putting in my User ID and password, the system wouldn't even connect me to the next page. I then had to call Apple's 800 number again and after 1-1/2 hours of their trying to solve the problem including doing a live feed of my Smart TV's screen, they said I need to send it to their repair center. Bottom-line is that the Apple Tice's Corner store, led by a supervisor named Phil, not only showed virtually no empathy to the problem with my Apple TV, but actually made matters worse. Such service from the Apple Tice's Corner store, along with the attitude of Phil, indicates a lack of a consumer orientation. If all Apple stores or supervisors perform in a manner that I experienced, over time Apple's current strong consumer franchise will likely suffer greatly!

- Michael Bauer

I just had one of the most frustrating customer service experience’s I have ever had with the Tice’s Corner location. TLDR- They have policies designed not help and no management with the ability to think logically about when to apply policies… Read on for the whole hysterical saga: I needed a replacement of my iPad and Magic Keyboard under warranty (which I pay 8.66 every month for the past 2 and a half years.) After an hour on the phone and driving to the store 2 weeks ago, they helped me and ordered replacement devices. I got an email giving me 5 days to come pick it up. I was out of town during this time and called this morning, about 9 days late to check if I could still come in or if it needed to be reordered to the store. I was told that I had to come back in and start the whole process over again. And that would not tell me if the 2 boxes that had been ordered for my replacement were in the store or not because it is against their policy to reveal that information by phone. I gave them my replacement ID’s that had been emailed to me and the rep AND her manager BOTH told me that they could not use their eyeballs to check if I should make the hour drive round trip to the store because of their policies!!! I can’t make this stuff up it’s so incredible. (As a bonus laugh the first rep told me the policy is so customers should not be frustrated if they are told incorrect info about stock 🤣. I said, you’ve got about as frustrated a customer as you’re going to get over here so maybe take a peek and give me a hint if it’s currently there- to no avail.) Punchline is they say they want to help but don’t do what’s in their power to help. An hour on the phone later and Apple has charged my card just over $1800 to ship me the replacements via express replacement when that’s the whole reason I was going to the store- to avoid tying up 1800 for 2 weeks until they receive my broken iPad back. Not sure if I’m going to stay an Apple customer. With Apple Care, be prepared to pend lots of time and money when it comes time to get helped.

- Adam Freedman

This is my favorite Apple Store location as I always have a great experience here. My MacBook Pro was water damaged and I had to buy another one immediately; lots of moving parts. Special shout outs to Tim, Bri, Tony, Jeremy, and Erica--all made this crazy situation as seamless as possible.THANK YOU!

- Monique de Maio

Worst Apple Store. Went there on Friday at 10:30 and even though it’s not crowded took 20 minutes to be served. Person who attended me treated me as I was stupid or something. I bought a MacBook Pro and even though I told him what color I wanted he asked me again, he recommended apple care but when I refused he asked me what I am going to do, and these are just few things but it was not professional. Would have expected more from this store but would not recommend going unless you absolutely need to.

- Tatsuro Kobayashi