Staples

I actually had a print manager chase me down while walking to the parking lot today over a $2.75 shredding fee. I thought the shredding services were free or county-based. The employees saw me leave; if it were a paid service why not just approach me then as oppose to causing a scene and attempting to embarrass me? The way this print manager's reaction was completely inappropriate given the situation was so trivial. I would have happily paid the fee and DID. I reached out to a front-desk manager to also let him know my actions were not intentional. The manager was (I suppose because he heard my voice) condensending, dismissive, and abrupt. It's a shame because I had pretty good experiences in the past. Please do not assume anything about anyone. I am a small-business owner who could have brought quite a bit of business to this location. The same people you minimize, dismiss, and treat poorly could be same people who dismantle your business. Please retrain your managers, their titles have clearly gone over their heads and they've forgotten they are there to service the public. We are the reason they're employed.

- Courtney Pittman

The store is clean and well organized. Shelves were well stocked and products were easy to find. Item prices are clearly marked. Check out is quick and easy. Store associates are friendly and helpful.

- Susan Stonitsch

Amanda, of The Springfield Staples took the lead in correcting an undetected, heart wrenching error made in printing ,my deceased mother’s Thank you cards. These cards ,were printed and purchased from the East Hanover Staples. An East Hanover Staples reprimand of the associate is recommended… let this be a teachable experience please. I believe that all workers should check their work for corrections needed before concluding the transaction. Thank you, Jacqueline

- JACQUELINE JEFFREY

All staff members were very helpful and was very welcoming!! They seem very happy - Monica helped me and she was awesome and quick with my printing needs!!! Great Store!

- Anil R.

Stay away!!! Bad experience. I needed help with converting a document from my phone to a printer and the customer service representative acted like he didn't want to help. I figured it out and as I was leaving I asked another rep if was he new. She said no and that my question was ignorant. I told her I would never come to this store again.

- chuck ware