Staples

I don’t like leaving bad reviews unless I have a really bad experience. And this is one of them. I had some pictures I wanted scanned and placed either on a flash drive, transferred to my phone or emailed to me. With the new technology I didn’t know which one was the best option. After waiting in line for about 20 minutes as the lady in front of me had a lot of things to print, the employee at the register asked me if I had a flash drive. I said no. He sent me down the aisle to get one twice while after getting each flash drive (apparently I picked the wrong ones) I had to wait again in line as the customers behind me were being helped. An employee who looked like he needed more training as every time I asked him a question he would go and ask someone mentioned that the pics can be emailed. I was informed I needed to wait 2 days. I waited 2 days, paid $40 and the pics that were sent are so blurry. I’ve been on hold for 40 minutes so far. I talked to two employees. The first one transferred me to the correct department, and the second one placed me on hold few seconds after picking up the phone and never picked up the phone again. I’m about to hang up and call back. Waste of my time and money.

- Snjezana Bursac

I went to the copying and printing department to get a fairly simple project completed. It involved making four copies of a document over 100 pages long and three-hole punching the pages for assembling in binders. Two associates were in that department doing absolutely nothing, one was on her phone. The gentleman responded to my request by telling me to do it myself! I explained that I came to Staples to have it done for me and he rolled his eyes and quoted me $45 for next day service and $59 if I wanted the four copies immediately. I agreed to next day service and made a point of repeating to him and the other associate: "four copies, one-sided, 3-hole punched, I've numbered the pages on the top right hand corner, thanks." The text telling me my work was ready came at 8 PM and I went to pick up. They made only one copy and were rude about it. The same woman who was there earlier and heard my order was still there and said nothing. I was then quoted $140 to make the additional copies! I left with my one copy and finished what I needed to do the next day on my own. These are people just going through the motions, no caring about others or their jobs. All of them were unpleasant and seemed unhappy and bothered by the idea that they actually had to do something. Even then, they got it wrong and were nasty. Go elsewhere.

- Hillel Ephros

A big shoutout to Anthony for assisting me today! My husband purchased a new office chair for me, and when we got home and opened the box, we noticed the arm was chipped. While I didn’t want to return the chair to Staples since they’re not the manufacturer, I needed the receipt to contact the warranty department. Unfortunately, we misplaced the paper copy and didn’t receive an email copy. I called in, and Anthony went above and beyond to search for the receipt, found it, and emailed it to me. It may seem like a small ask, but it really made a big difference for us. Thank you so much, Anthony!

- Niyah R Sanchez

Never want to help the customer. Always give me ridiculous excuses to not help me with something simple. Last time I was trying to purchase a printer because I am sick and tired that always when I try to print passport pictures, they always give me excuses to not print them out even if i provide my own photo paper. I waited for about an hour to get assistance to purchase a printer and nobody helped me. I saw some employees that weren't doing anything, the store wasn't busy.

- Lisa Modhwadia

Too bad zero stars isn't an option. Perhaps the worst customer service ever! I needed a document printed, so I went to the customer service desk, and there were two people "working." The woman left, saying she would be back in a minute. She never returned. The other person just ignored me. After 3-5 minutes, I asked him if he could help me. Told him that I needed a document printed, and he replied the directions were written on the counter. Followed the directions and waited. Thought he was going to give me some guidance but no. When I asked him what was next, he directed me to the printers and said, "The printers are over there - figure it out." I was stunned at how rude he was. Clearly, he was having a bad day/life. With this level of service, I expect this store will be closing soon.

- Brian Clarkson