Staples

Had a great experience at staples today! I needed to return a printer a friend bought for me because I could not complete setup. I had the receipt and exchanging was so easy. The staff was extremely helpful, friendly and made me feel valued.

- Tom Muller

I purchased a new computer. Jonathan at the Somers Point NJ store went above & beyond helping me. I had many questions & he answered every one of them. Please give him recognition. His name is Jonathan E L.

- Marianne Brewer

"CUSTOMER SERVICE IS DEAD AT STAPLES"....I went into the Staples in Somers Point and had (7) unopened new laser printer ink cartridges to return. As I walk through the door I was greeted by a woman, who seemed like a supervisor or manager. She asked what I was returning and before I could finish my sentence she interrupted me and told me I could not return ink cartridges at the store and would have to send them back where I bought them. After pressing her on if that is fact, and me knowing that is false, she reluctantly made her way to the returns register. Then she made additional comments that she can find the products if I don't have a receipt. I explained that I can not locate one as they ship directly from Staples to me but are ordered through my company. My computer broke today and I needed to go top Staples and buy a new one and then return these inks and buy more for the new printer. Easy right? After pressing her more and standing my ground, she all of a sudden could locate the products, items costs and a bunch more info from Staples bar codes and numbers on the labels plastered all over the boxes. Funny, at one point she could not read anything because a sticker was covering the bar code. All I had to do is slowly peel back the sticker. But she was not going to do anything like that...I did it myself. Finally, she rang up the (7) cartridges and then went to input my ID and the system gave her an error. She handed me a slip with an 800 number to call for a helpline customer care center. I packed up and went to my car and called. Customer Service online was great and within 30 seconds she apologized for the local store and manager and gave authorization for full store credit. I gave her the POS# on the ticket and she looked up exactly what the manager did in the store and authorized the credit. She instructed me to go back into the store and have the manger bring up the POS ID# and it will be good for a full credit. Simple right? not so fast. I went back into the store, where I received a look and attitude from the manager when I told her I am all set with credit authorization. She then tried running the credit but did not seem to know how to do it and then voided the original POS ID# that was approved for credit. She ran a new POS and then told me that it was denied. I asked her why she is not using the POS number that was approved and she told me she voided it out so its gone, you cant get it back. So at this point I called customer service back again live, in front of her, and they told her I was all set and to move forward with the credit but she told them that the system would not allow her to do it. She said its a POS ID problem. So, after 1.5 hours of a stressful interaction with the manager, which was not pleasant, I had to leave with ink cartridges in hand and no new printer for work on Monday. Online customer service gave me a corporate number to call on Monday to straighten this out. Its this type of customer service why people don't go to stores anymore. Staples is nearly dead every time you go in. Reminds me of the Office Depot and Office MAX, and the others who also had poor and unwilling to help customer service. Instead of trying their best to help customers they find every excuse not to handle issues and pass them back to online customer care. Their favorite saying is call online customer service. They seem to be there only to get a paycheck. Have you ever asked them anything about a product they sell, they have no clue...like going to Lowes! I went up to her and asked for a pair of the Apple Airbuds on sale for $129.00 and she told me they are out of stock. So I asked when they will be in because its a sale and she said after the sale and I could not get that sales price but, I could drive 40 miles down to Cape May, NJ and buy them there. Really!

- Michael A Cirelli

Went into somerspoint to return Amazon. 12/7/ 9:45 am The lady with mid length dark hair pulled back in a ponytail 20 to 30 years old that did returns has no manners. Was too worried about her Uber eats never even looked up just mumbled. Would rather pay extra and go to ups store.

- Christina Dunbar

I visited the Somers Point Staples store recently to buy school supplies for my special education students, my own two college kids, and a group of teachers I was hosting for a workshop… so I guess I was looking a little overwhelmed! One of the store associates, Kim, kindly approached and showed me how to activate a few deals on the Staples app. She also pointed out the specials of the week and went out of her way for me and other customers. Chris at the checkout was also warm and helpful on a busy day. They are both a credit to this Staples store which is clean, bright, and organized every time I visit.

- Christine Ruth