LaptopMD+

I wish I could give 0 stars... My laptop was randomly shutting down and occasionally not turning on, so I brought it here to be repaired. After a quick inspection, they said the motherboard needed to be repaired. The cost was $350 with a $100 deposit and the rest due at completion, and they said it would take a week to repair, so I paid the deposit and left the laptop. A week later, they said that the chips they needed to repair it hadn't arrived, but it'd be done in 3 days. Another week later, I called to follow up, and they said it was ready to go. I went in to pick it up, but when they brought it out, it wouldn't turn on. They said they would keep testing and get back to me. Another 3 days later, they call and say that the motherboard needs to be replaced and it would cost $700. I declined to proceed with the service and went to pickup my computer. They said the CPU was overheating and there was nothing they could do to repair it. When I brought the computer home, it didn't turn on at all or show that it was charging when plugged in, so I opened it up. I found the charger input, the battery, and something else were all unplugged inside the computer. This means they either tested it and said it wouldn't work before they put it back together properly, or they purposefully took it apart before returning it to me so it still wouldn't work in order to convince me to spend more money. There's no way they could know it was overheating without reassembling the computer, or they did it maliciously. Now, I just have a brick and I'm out the deposit, but I'm pretty confident they were just trying to rip me off. Whatever the reason the computer wasn't put back together, they should be ashamed of the way they do business. Please do yourself a favor and go literally anywhere else. They will waste your time and money.

- Matthew Nesdill

I went in for an estimate to get my phone repaired. I was quoted $250 for the repair and requested a written estimate so I could file a claim. I was then told it was a $75 charge to receive a written estimate because they will need to discuss matters with the insurance company. I never requested them to deal with any insurance. I simply wanted a written estimate. It's unbelievable that a company would want to charge more than $5-10 to provide a brief written estimate.

- Justin Filipowski

I have been going to Laptop MD for more than 1 year now. They are simply THE BEST! They explain everything very clearly and they make you feel empowered in an electronic environment. They are kind, gentle and very proficient in their craft. They also sell refurbished computers for those looking for a bargain. I cannot recommend them highly enough! Sincerely, Charlotte Johnson

- Charlotte Johnson

My daughter's laptop kept shutting down so we brought it in to get checked it out. She needed a new battery, but was leaving for college that weekend. Laptop MD+ was able to overnight a new battery and install it before she left. We were so pleased with their service, that I brought my computer in the next week for a battery replacement, which was long overdue. While we have not had any further issues, if we ever do we will be going to LaptopMD+ in the future. Highly recommended!

- Stefanie Haberman

I can't say enough good things about Laptop MD in Morristown. I have been there several times with laptop issues and they always help me and always find the most efficient and affordable solution. They are knowledgeable, trustworthy and generous. I would highly recommend their services!

- Anita F