CATCOM COMPUTERS, INC.

Catcom provided outstanding service on my two-year-old Acer, which was just out of warranty. My battery wasn’t holding a charge and would shut off when unplugged. Cat and Gabe sourced a new battery within 24 hours, ran diagnostics to clear a couple of viruses, and had my laptop back up and running in 48 hours. Fast, professional, and highly efficient—big kudos to their team!

- David M

While my visit was a tiny bit pricey, (325$ for a new PSU) these guys need to make money somehow, and when you NEED work done on your computer, this is definitely the place to go. I would definitely recommend for more difficult and intricate computer/tech repair jobs; they will do it right.

- Collin Newmark

Honestly the worst and most pathetic customer service I’ve ever had. I dropped off two mice to have them change the mouse skates (I’m disabled) and they couldn’t even do that. There were two layers and they only removed the first one…even after me asking directly several times and going to the shop 3-4 times. They kept insisting they removed both layers, yet my mice still were not working. I asked my girlfriend who has 0 experience with computers or anything related and she was able to do in ten minutes what they couldn’t figure out for months. Honestly so embarrassing. They literally took my money and did NOTHING but gaslight me. How you can look how they look and still be so grossly incompetent in regards to PC and PC peripherals is beyond me. 🤓 The icing on the cake was that they refused to even fully refund me or acknowledge their mistake. Avoid at all costs. Edit: They replied to me. They never gave me a full refund.

- Wyatt Knight

I have been a customer for about 6 years and feel luck to have Catcom in my neighborhood! My last visit a couple of weeks ago was because my laptop charger sparked and fried out when I plugged it in to the outlet. I went in to Catcom thinking I had to purchase a new charger but the owner said "let me try this first' and took the piece that fits into the socket and replaced it with a new one, and voila that worked! He not only saved me over $140, he gave me the replacement piece for free. Thank you!

- Regan Caton

I do not know what happened to customer service in this country. I know, I'm dating myself here, but I remember a time when people looked for service and paid good money and received good service. In present day, it seems customer service is more focused on deception and half-truths than service or anything coming close to helping a customer. I took my laptop to have an old battery changed out for a new one. The service was completed, and I was charged $153.54. The invoice says "1 Main Battery for HP X360 90 Days Warranty and 1 Labor_65 Sales Tax 6.625%" So, $79.00 for a battery, $65.00 for labor, and $9.54 for Tax. My batter was serviced in April 29, 2022 according to the invoice. My battery dies in June 2022 sometime and laptop only powers with power supply. I take the laptop back for service on August 24, 2022. I am told that the 90 day warranty does not cover the battery because the battery is refurbished and not new. I wasn't told the first battery installed in my laptop was refurbished, but since the battery gave out after 90 days CATCOM wants to charge me again. Okay, so I agree because I need a new battery and a working laptop. This time I am charged $79.00 for a new laptop invoice says, "New HP Battery 90 Day Warranty - Sales Tax 6.625%". New total is $84.23. I have the new battery in now and it seems to be doing the work, but moral of the story is if you want new parts, you literally have to say "I want a new battery for my computer laptop?" Now back to customer service. If I pay $153.54 for service on my laptop, I expect a new battery replacement, not a refurbished model. Especially since in this case, the cost of the so-called refurbished model and the new model are exactly the same. I suggest this business be upfront and tell their customers what parts they are using to service the equipment entrusted to them. It may be me, but I always expect "new parts" when I pay for service. Not refurbished parts, and I am typically asked whether I want new or used / refurbished parts before I pay for service anywhere (car mechanics, construction supply companies, etc...) The retailer should inform the customer of the option of going with refurbished or new parts and difference in price if there is one, because I think most customers when faced with the choice of paying $79.00 for a used / refurbished item or new item, I think most people would go with the new part. It costs the same, so why not use a new part?

- Enrique Biasotti