Business Hours
Business Overview
Staples in Livingston, NJ, offers a range of services, but customer experiences are mixed. Some customers have reported issues with printing services, including missed deadlines and poor communication. Other customers have noted helpful staff and well-stocked stores, and some have had positive experiences.
Services Offered
Most Recent Reviews
Beware - the printing department misses deadlines & does not communicate well. I placed an order that was to be ready today by 5:30pm. The store called me with questions a few hours before then and told me they estimated it would be done around 4pm. I never heard from them after that so I went to the store at 6pm (Google listing had their hours until 7pm) but the doors were locked. The printing associate initially waved me off but when he saw I was upset opened the door and told me they hadn’t finished and the job was too complex to complete in a day with the paper stock I chose, double sided printing & coil. I had an important business trip & meeting I needed these documents printed for & would have been fine with any paper stock or binding option, I just needed them done. They offered me no solution or never warned me ahead of time that there was risk of not completing on time. I had to scramble at the last minute to get the printing done in time for my trip. Luckily the Madison Staples store was open & they were able to quickly & professionally accomplish what I needed in 2 hours, what Livingston wasn’t able to do in 1.5 days. Giving 2 stars instead of 1 because the employees I talked to were not rude, they were just disorganized and really unnecessarily put me into a stressful situation without offering solutions.
- Helene Okabe
Well planned store with very helpful staff. When I need supplies to help me market my extraordinary travel services I always go to Staples because they mirror my customer service standards.
- Travelgenieken Smith
The service at Randolph was way better. It's crazy that 2/3 of the printers are not working, and the employee in the copy department was not willing to print. They closed the wrong location...Randolph was wayyyy better
- Crystal Clear
I have been dealing with Staples for years. The stores are always clean and well stocked. The personnel are always friendly and willing to help you. You always get more bang for your dollar as evidenced by their many competitors that are no longer in business.
- Frank Flaherty
Old man with glasses and white hair in the printing department is rude and racist. I asked a simple printing question since I've never printed in staples and he automatically gives me an attitude. Another white male walks in asks a question and he replies with no attitude. Terrible customer service. Will never be back here.
- Eric