Apple Quaker Bridge

I made an appointment to have my phone and beats headphones checked. That was an easy process and I went in and had a great experience with a tech named Karly. She was able to get my phone situation fixed there at the store and also take my beats headphones to have shipped for repair. In store experience very good. My problem then came when I received a re-quote for my beats. They were expecting me to pay for something that should have been covered due to me having apple care+. I called apple support who had me call the store, when I called the store I was redirected more times than i can count. No one stated their name but the first person I talked to I believe was a regular store tech who could not at all help me, he just tells me to wait and puts me on hold. After being on hold for over 20 minutes he hangs up the phone, i’m assuming he thought i would just drop it and move on. I then call back and am talking to the same person who hung up the phone, he tries to tell me the phone somehow disconnected… it’s apple i don’t believe that to be true. So I then ask to speak to someone else who may be able to help me, at this point i think i am now speaking to a repair tech. I explain my situation to him and he tries to explain to me what’s going on and why i would need to pay. i am not satisfied with his answer or explanation and this is when he gets an attitude with me because i am confused and not willing to accept his terms. Again they hang up on me. I call back a third time and now i’m being told i have to contact apple support even though apple support is who told me to call the store. All in all it was a bad phone experience and bad customer service from the store staff. I have at this point talked to a senior advisor and executive advisor who have now sent a complaint to their “cooperate office” which i have no hope in them contacting me. I will be avoiding this particular apple store do to the problems i’ve faced today and will just take my service to another store.

- Amon Sanders

I was going to change my old broken AirPods to new version. Apple employee, Tom from Quakerbridge mall waisted a lot of my time trying to sell me other non Apple AirPods ( Beats Studio and Beats fit) . I was off guard and almost ended up buying something I don’t want. I called to the store manager Justin and complained. I felt like he didn’t understand what was the issue and didn’t plan to do anything about it. Thankfully I texted my friend and he explained to me that I ending up buying non Apple product. Then 2 employees, Stephany and Erica helped me to get the right product and were very straightforward about helpful. Overall I didn’t feel good about all experience but thankfully I don’t have to return the product I have no intention to buy.

- Alla Hodges

Maybe 3rd time is a charm, PLEASE PROMOTE Dale and Julian!!! You can tell they take their jobs seriously. Not only were they able to answer my questions clearly and confidently, they did it with grace! They were really understanding and patient. My advice would be to get all staff members on that standard. It’s sad It took 3 visits for me to actually get help.

- Rashawnda Miller

This is a good and big apple store 🏬 where all apple products like iPhones, I watch, Mac books, iPads, phone case and covers. Prices are same as online no additional discounts are provided. Staff is nice and explains everything nicely. They have displays of all the products. Wide range of I watch bands are available in different colors. See pics and videos for more details. Thanks 🙂😊

- Dilip Tiwari

With the high pace of the holiday season, it was nice to get quick service and very quick turnaround for a full screen replacement. As with every Apple Store I have ever stepped foot in, the store itself was immaculate. What are my favorite features about every Apple stores is there’s always enough reps to answer questions massive amount of people that are always present. The Genius bar is always full, but that didn’t stop Andy from taking some extra time coming over to help me look at some beats earbuds. Matt had my replacement processed to ship out in less than 20 minutes. John brought out my return had the patience and presence of mine to let me go through all of the processes to ensure that I was happy with the repair. Jeff also made sure that I was happy with setting up the computer and using the very high-speed Wi-Fi download all of my previous applications, and get started same day. Strong work team. Galaxies of gratitude, ~JAH

- Jeremy A. Hill