Business Hours
Business Overview
Staples in Jersey City offers a variety of services, including in-person customer service. The quality of the services received from the business varies widely, based on the reviews. Customers frequently praise their helpful staff but the quality of printing services provided and some of their staff are bad. The reviews show it as a hit-or-miss experience.
Services Offered
Most Recent Reviews
I stopped by the copy area here waited and waited and waited. The person behind the counter was busy chatting and joking. Never asked me if I needed help or even acknowledged me after making eye contact plenty of times. Other guys in the copy machine area walked by me no greeting no nothing. Tried to ask him something, he just walked past me. They do not want to help at all. Just pretending customers are not there.
- Johanna Carolina
As a loyal Staples customer in Tampa, FL, it was only natural to visit the Staples in N.J. when I needed office services. I had the pleasure of meeting & being a recipient of Janet's exceptional customer service last Sunday, June 9, 2024. Not ONLY did the lovely Janet go above & beyond with my Amazon return. That alone was a 5-star experience! Janet also DELIVERED a case of water to the trunk of my car! I pulled up, popped the trunk, got out of the car & Janet was walking away... she already placed the 24 bottle case in the trunk! In a time when customer service is pretty much non-existent, Janet is the epitome of building client relations instead of making a quick sale, allowing Staples shoppers to run into competitors instead of remaining loyal. Bravo, Janet. You are a diamond in the rough...thank you! ♡♡
- Lisa Tampa
Customer service is horrible, the printing staff i dealt with do not know what they are doing. Communication is terrible, they continue to misunderstand you, and it’s hard for them to explain the issues related to your project/printings. Overall just inadequate. And one of them left the phone call on hold and forgot to return back…
- rimsha ahm
It is great that is open on Sunday. The cashier was friendly and helpful. She took the time to check that the ink I bought was the one I needed for my printer.
- Liliana Donargo
Needed 3 files printed. Worst experience ever. Guy tells me to use a copy machine. I ask if I can adjust the size of how it prints (don’t want it to print small). He tells me yes. I find out after spending money that I cannot, and it prints small. Guy tells me to use one of the computers. I pay, then find out it doesn’t have a USB port for my thumb drive. Guy tells me the other computer has a USB port, but that computer has an error message in Spanish. I reboot the machine, and it goes to the same error message in Spanish. Guy tells me if I want help from him it’s going to be a really long time. I walk out. Will never return.
- D RT