P.C. Richard & Son Service Center

Robbed me!!!! Flat out robbed me. I ordered 2 things from them. One expensive and one cheaper. I received the expensive item but not the cheaper, and by cheaper I still mean like $150. I go back and forth with some “security team” of theirs for over a month with picture proof that they are in the wrong and one of their employers admitting they only sent me one item. Well after that first month goes by I get an email basically saying “oh well, we didn’t do anything wrong.” Guess how long the return period is….. 30 days. Total Scam!!!!

- Tony Cash2677

I called ahead spoke to Fred told him I needed an a/c unit for my bedroom and he asked me how big was the room even though I wanted a higher btu he told me Unequivocally no you only need this amount of btu ..Fred was such a True Professional and Experienced!!! Salesperson on A/c units.. please if anyone every need a Experienced Representative of A/c units Please go to Carteret and Ask for Fred!! Thank You Fred!!! My room is now cold and Nice!! Great Customer and All of the Managers at this Location were Great as Well!!!

- Honey Bee

I bought a wall oven from pcrichards in Carteret. It was missing a part. The service center told me on 3 occasions the part was ordered than that it was shipped. I found out eventually that the part was not available (apparently my stove is no longer being manufactured). Went to the store and was told the same thing...part can not be found. 45 minutes later my son found the part in Staten Island-he ended up picking it up. I call the service center to have them put it in and was told I will get an email or phone call at the end of the work day to schedule an appointment...and 2 days later I'm still waiting! 🙃

- Joanne Gsluppo

My 6 month old Washer stopped running through its cycles. It would fill up but not rinse out. I had to empty the water with a bucket. I called service and the technician came out and said it needed a new computer. Once the part was ordered and ready, the technician came back to put it in. He left with the washer working and the next day it wouldn’t get past the sensor cycle. Again the tub filled up with water and I had to empty it with a bucket. Not even 24 hours and the machine stopped working! Called service Saturday and of course no one there to take my call. Called my sales person and store manager from where it was purchased and the sent an email to service. Called service early Monday morning and was passed around from person to person, on hold for 40 minutes then disconnected. Spoke to numerous customer service people and same old story. All promised a return call back BEFORE end of the business day and guess what? NO PHONE CALL Can’t get out for service for 2 weeks! UNACCEPTABLE! To top it off the technician hasn’t even filed his report from last Friday and dispatch can’t contact him! Hey Greg Richard….Why are you advertising that you have two State of the Art service centers and you have so many disappointed and dissatisfied customers! Change your telephone wait message!

- Michele Cappetta

Extended warranty not worth it when you have to wait 3+ weeks for a first appointment. They said it’s because of where I lived! Well I haven’t moved in 23 years so I am pretty sure I lived here when you delivered the appliance AND when you sold me the extended warranty! How is someone able to wait this long without a major appliance ?? (Washer)

- Lori Beard Raymond