Geek Squad

Took my tablet in and Sebastian was the tech there. All he did was press the buttons on the side. I did not work to hard reset. He clearly does not know what he is doing! I thought they were smarter than that. It is not an insult if it is the truth. I was very disappointed at his lack of knowledge. They clearly are not as good as they advertise!

- Chantil Cripps

Best Buy is last resort for me when it comes to any of my electronic needs. I will not do business with them unless this is the only place where I can get what I absolutely need at that moment. Their customer service is absolutely atrocious. In store or over the phone. I honestly do not know how they are still in business.

- Jason Bell

I took my tablet in because I forgot draw pattern over winter break from school. Sebastian was absolutely terrible. All he did was press some buttons and did not fix issue and referred me to ubreakitifixit. I did some more research and went home and plugged it into my computer and fixed it myself! I thought these guys were smart! Save yourself the frustration!

- Chantil Cripps

Sat in line for 30 min. Finally left. Better to make an appointment. The guy sitting next to me had an appointment and he was still waiting when I gave up.

- Ray H

Just learned that the Geek Squad repair is absolutely useless... sent in my $1800 computer that I bought the $300 warranty on for them to tell me there is nothing wrong yet it turns off randomly all the time.... not only that but I get it back today go to use it and oh guess what, they forgot to give me my power cable back... I then try to call and tell them this and after 30 minutes constantly calling with not one person answering the phone I give up because they are now closed.... DO NOT! Buy the extended warranty through geek squad cause they will screw you over if you end up needing it...

- Joe Gagliardo