Geek Squad

On 1/9. May I visited this Best Buy location with the intention of replacement my iPhone battery. Unfortunately, what should have been a straightforward and professional experience quickly turned into an encounter that left me feeling dismissed, disrespected, and discriminated against. The first associate I spoke with, Devin, outright refused to assist me with the exchange. When I inquired if I could contact Apple to verify the situation, his response was dismissive and unprofessional: “I don’t care if you call Apple; I’m not going to exchange it.” This level of customer service was shocking and completely unacceptable for a company of Best Buy’s stature. Seeking a resolution, I requested to speak with the store manager. However, the manager’s behavior was even more appalling. Rather than addressing the issue with professionalism, he raised his voice at me multiple times, even after I politely asked him to lower his tone. His aggressive and hostile demeanor was completely unwarranted and left me feeling as though I was being singled out because of my ethnicity. When I requested his business card to ensure I could file a formal complaint, he refused to provide one. Instead, he hastily wrote down a name and phone number on a piece of paper, leaving me to question whether the information was even accurate. This experience was not only unprofessional but also indicative of a lack of respect for customers—particularly customers from diverse backgrounds. As a long-time Best Buy customer, I expected better. I sincerely hope that Best Buy takes incidents like this seriously and provides its staff with proper training on customer service and cultural sensitivity. Situations like this undermine trust in the brand and tarnish its reputation. I urge management to investigate this matter thoroughly and take the necessary steps to ensure no other customer has to endure a similarly unpleasant experience at this location.

- Siyuan Yu

Was helped today by a staff member named Tyler. Tyler was very friendly and was extremely helpful. He did his job well and had great communication.

- SgtRunGun

My first experience was horrible. Kyle should have offered me services, but made no mention of it then when he presented me with the contract, it said, "Client declined factory reset." I wasn't even offered! I mentioned this to him and he said that he would put in notes and it would be no extra charge. I come back to the store 3 days later and the Geeks went off the original notes. It was not done and had to come back again! Do it right the first time. Luckily, Steven with a "V" was very understanding and rectified the situation.

- Jenna Smyth

Magnificent experience. I have got an scary email telling me that I was going to be charged $399.99 for a subscription. It turn to be of course false and it was a scam. What alert me was the way they have wrote the phone number, every tree number the use () so I call the local Geek Squad and verified everything and reassure me that I was not going to charge that amount, also the guide me to report it to the proper authority and help me to set better security. This customer service agent really save me a big headache. Bravo 👏🏻 Geek Squad 🙏🏻

- RositaDeAlcala63

So I my samsung vaccum is not working after a year. I have to pay $50.00 for them to ship it out for a service center to try to repair despite purchasing the geek squad warranty and bringing the vaccum in-store.

- Manuel Aquino