Schrock Innovations

I had an issue with my MacBook Pro not charging. I took it to Schrock Innovations because they were close to where I reside. I talked to one of the techs there and they checked me in and said that they will check it out to see what’s the issue. They called me the next day to say that it was ready and that I can come get it (great 🤗). The tech tells me that he put it on the charger over night and it charged. The only issue is that my charger is bad and that I needed a different one or a new one. Awesome right.. Then he tells me it’s $150.00. Ouch 🤕 I paid them $150.00 just to tell me I needed a different charger??? I know I need to pay them for there time, but charge me $150.00. The money 💴 was no problem, it was just the principle of it. I just felt taken advantage of… Bummer 😞 I’m not posting this because I’m mad at them, I’m posting this because It bothered me so much.

- Andre Bond

My PC is custom built. Had an issue where it would not start up. They got back to me within 48 hours explaining that my power supply was bad. Offered some solutions and were very helpful and upfront to get me back up and running. Great job!

- Kung Pow

I was very disappointed in the customer service and quality of service that I got. I doubt I will recommend or return to have my computer repaired here. I have worked in customer service industry for more years than Alex the store manager has been alive. When I first called to see about getting my computer repaired, I felt like I was being rushed off the phone and that he didn't have time to explain the process to me. He said he couldn't explain every step of the process. I wasn't expecting that but a general synopsis. Coffee had spilled on my 7 year old laptop by accident and I have family history information stored on it that I wanted to try and save. I was told that it would be 24-48 hours before they would know exactly what was going on with it. I called the next day very anxious to know what they had found so far. Instead, I found Alex to be very rude and refused to tell me anything about my computer. He was like "Well they should of told you in the beginning that it would be 24-48 hours before we could tell you anything." Any other repair shop would of gladly told you what was going on with it so far. I waited to call again close to the 48 hour mark before leaving out of town in hopes that it would be ready to take with me. Unfortunately, it wasn't. Again, I got a rude and snarky attitude. He acted that he couldn't say anything about it until I pried it out of him. I attempted to leave messages with his Supervisor Mr. Parker, but he didn't return my messages either. No one should have to experience this. I got a call later after I had left town on the repairs. They were able to save my data on my hard drive but would need to replace some other parts. Now I noticed on your website, that repairs shouldn't cost the customer more than what the computer is worth. I ended paying about $461 for this repair of a 7 year old computer. I probably should have been given the option of just having my data saved and purchasing a new computer. This wasn't even mentioned. I found out today that my battery is not functioning properly, which they must have missed on their diagnostic scans that they do. They just gave me a new part to my power cord. I have to find a new battery if I would like to use my laptop without using the power cord.

- Josette Bright

I had an issue that Alex from the Lincoln location was assigned to, he did an excellent job. He was polite, patient and after the issue was resolved he asked me if there were any other issues or if I had any questions. I purchased the Sophos security software after I retired and I have been very impressed with it. I've had to contact Schrock twice in the past year or so and they've been fantastic. I highly recommend Schrock Innovations.

- Bob Niedbalski

I had an issue with a computer where it would not start at all. They were able to quickly fix it and get the machine back up and running within an hour. They do great work, quickly.

- Jeremy Suing