Quick Connect Computer Services

TL;DR - prompt sales contacts - reasonable labor turnaround time - 3% CC fee on top of total - required me to pay for their error AFTER I had already paid the balance due. Full recap: This was one of the most bizarre experiences I've had as a customer. I won't be returning. I was a first-time customer looking to have a laptop charging port fixed (January 2025). After getting an estimate via email, I took the machine in. I paid upfront for the diagnostic service to confirm the issue was the port. After waiting a few days, I was contacted and informed that the port indeed needed replaced and was quoted another estimated value following their diagnostic fee (the total fit within the sales estimate). I was also informed that they would have to order the part in, so it would take a few days. A few days go by, and they call to tell me it's ready to pick up. They cited the final remaining amount, so I was ready when I stopped by. I wasn't able to make it in that day, but I came in over 24 hours later to grab it. I paid the balance and left. Before the day was over, they called me to tell me they forgot to enter a value for the part they replaced ($20), and I would need to come in to pay the rest. He also suggested I could pay over the phone with a credit card for an extra 3% fee (they also charge this fee in-store, fyi). I was honestly taken aback that they'd require me to cover what was clearly their mistake on a $225 service (now increased to 245). I stopped by a couple of days later, paid the $20 + tax, and let them know I'd never come back. They called me a little while later to say, "The boss would refund the $20 charge." If I were to come back in, they would process the refund. The utter lack of professionalism in asking the customer to cover their mistake and the fact that the laptop still won't take a charge consistently leads me to not care to return for further service or even the refund.

- Jan Michael Beran

This is an excellent computer service to work with. They are very respectful of the limited computer abilities of some mature individuals. With the added bonus of being prompt and friendly. Job well done!

- Suzann Johnson

Called needed help to install a router they said they were able to come right out which they did. Came and completed what we needed and got everything up and running and we are very satisfied with the job completed.

- Lynn Anderson

I highly recommend this place to anybody who needs to have their computers built, fixed, or serviced. I have been coming here for the last 2 years after having them build my computer. They do pretty much anything I need done at a very reasonable price. They are also extremely flexible and will work with whatever issues you have. This business doesn't just take your money and send you off, they make sure that you are satisfied with your product that they gave to you. Please give this place your business if you want a stress free computer build, service, or fix as said earlier.

- Ben Keller

I am changing my review, as I can understand we all have days, as did i. I received a call this morning from Chris, and he apologized and so did I. I think sometimes we need to just show grace. Chris was kind, and that I can genuinely appreciate. Thank you for taking time out of your day to make my day better today.

- terran curry