Computer Hospital

TOTAL SCAM, AVOID AT ALL COST! Long story short, I payed them almost $150 so they could keep my computer for a few months and give it back to me in worse condition than I took it to them in with only a partial refund. Took my computer in due to an error screen stating there was an issue with the hard drive. they called back same day stating they had found and fixed the issue. Upon getting the computer home as soon as I tried to log into the computer I received for the first time, an error screen stating that the computer had shut down due to the cooling fan not working. Took the computer back and they charged to me to replace the fan. get the computer home again, same fan error screen. Took the computer back as I had already payed them to fix the fan. Once again they took my computer stating they would call me when they had it fixed... a month goes by with no call so I call them. supposedly it was fixed but they lost my number. Went and picked it up, they lost my charger... however they managed to find it about an hour later. Got home turned it on, SAME FAN ERROR. Went back for a refund and after banging the computer around while looking at it they only give me a partial refund claiming that it was the diagnostic fee and was non refundable. So $59 and a few months time I finally got by computer back with a "professional diagnostic check" to tell me the fan is not working. To top it off along with everything else, there were also issue with them not getting the back on the computer correctly and putting aftermarket screws in it that now stick out instead of sitting flush... which never got fixed.

- Caleb Lawson

I think I got ripped off. Hear me out first. I took my computer in to have two things checked out, the hinge and the battery because I'm having to leave my laptop plugged in for use. The employee that assisted me said he'll fix the hinge and give me a call back later that day about the battery situation. A whole week went by and no phone call, so I called them back. I explained my situation to the employee and he said he was completely oblivion about the situation/information of my laptop, so he said he'll look into it and call me back. He called be back and said the hinge is fixed but the battery will have to be ordered. A couple of days went by and I called. The employee first said its not the battery that's the problem, it's the motherboard.....SAY WHAT!!!! I told him I'll keep managing my laptop, when can I come to pick it up? He said I can come later today, we close at 6. So I went to pick it up and he told me that the battery was the problem and that he replaced it. So I asked him that I won't have to keep it plugged in to stay on? He said yes. I paid and left. As soon as I got home, I turned the computer on and it started to flicker, as if it's about to die but the battery is fully charged. It has been 16 days since my laptop got "fixed" and I still have to leave it plugged in to use it. I'm not sure what he "fixed" but I think I got ripped off!

- Mary

I took my laptop to them to fix the power button because it would not turn on. The housing around it had broken off and the button was dangling by the wire. It was very obvious that this was the problem. When I talked to them I pointed out the problem and the salesman said "Yea that's definetly the problem." I left my laptop and came to get it the next day. I should have been more diligent when I went to pay because they charged me $90 to fix it and $60 of this was a diagnostic fee. Are you kidding me? I told the guy what the problem was and he agreed, so basically he charged me $60 for doing nothing. I understand that this is specialty service and I expected a high hourly rate. They charged me $30 for a half hour of labor and that's fine because I could not have done it myself. However, charging a diagnostic fee of $60 when there was no time spent diagnosing the problem is BS. It is obvious that this place is only interested in a quick profit and they don't care about their costumers or earning their business. I will never do business with these crooked people again.

- Zeb Thompson

Brought my laptop in when I had trouble with it charging properly. They were able to fix the problem and get it back to me within two days. They have great customer service and great prices.

- Hattie Taylor

I've had my screen replaced two different times there, and both times it was finished in under an hour, cost MUCH less than filing a claim through Verizon, and each person I dealt with was friendly. I'll definitely use them again whenever the need arises!

- Laci Maxwell