417iPhoneRepair

In November last year I got my Samsung S21 Ultra filled with water. I let it sit for a few days and most of the water dried up except for the camera, and the camera did not work. I could see moisture in the camera lens. I went to a few repair shops in springfield and they basically told me it was junk. I went to 417iphone repair and talked to Brandie, she priced me a new camera for my phone and ordered it. A couple days later I dropped my phone off and within two hours I stopped back by and my phone was like new again at a Great price. I've used my camera and phone for over a month now and know I can wait a few more years before replacing it. The people at 417iphone repair are awesome! Saved me having to replace my phone for $1500.00. I would totally recommend them for any phone repairs.

- Bob Mitchell

While I did get my phone screen fixed turns out they are not an actually “authorized apple” phone repair store which I was very misled by that. Screen repair was already $136.00 and the simple fact of them not be authorized they couldn’t actually fix my phone 100% I cannot use Face ID at all. But they failed to tell me this upfront. If they had i would have taken my business elsewhere. Which now that think about it that’s probably why they don’t disclose such information. I won’t be going back there!

- Mare Mo

This place a great and they are responsive and very honest, I’ve taken my phone here twice and I’ve had great service both times. They are also super clean and family owned. I would definitely recommend them and return for service 👍👍👍👍

- Shadow

They are fast, friendly, and honest! I received excellent customer service and I’m extremely satisfied with the amount I received for my used iPhone. I would recommend to anyone.

- Breanna Mack

Update: While I appreciate the owner taking time to respond, the key point is missed… I was never warned of possible additional charges nor was I contacted to approve the additional services. I would have declined all repairs and purchased a new iPad. Also, overall communication was inadequate and the promised timeframes not even close to being met leading to significant inconvenience for me. Overall frustrating and disappointing experience that felt like a "bait and switch". Long review, but I will try to summarize. On Wed. Feb. 7 I sent an Instagram message to this business enquiring whether they do iPad battery repairs on my older model iPad Pro 10.5. They got back to me on Mon. Feb 12 and said they do, it's ~$150+tax and takes 90 minutes. I advised that sounded good and I would be bringing mine in. I arrived at store opening on Tue. Feb. 13 to get it repaired as I had time to leave it for 90 minutes and then pick it up. Turns out they didn't have the battery in stock and would have to order it, but could get it the next day. I chose to leave the device so that they could get right to it on Wed. She offered me 10% off the battery since they hadn't told me they would have to order it. By 2pm Wed. Feb. 14 I had heard nothing. I called and got no answer, but left a VM. A couple hours later they messaged that it was taking longer than expected but they'd let me know when done. Saying nothing about why it was taking longer than expected. No further contact that day. On Thur. Feb. 15 they messaged that it was ready at about 10:30am. An inconvenient time for me, but I made the 30 minute drive there to get it. When they handed it to me it was immediately apparent that the touch screen wasn't working and they informed me that they had had to replace a chip on the motherboard that controls battery charging. They did not mention any additional cost and hadn't previously called to let me know additional work would need to be done. She seemed annoyed that I wanted to leave the device to get the touch screen working. I messaged later that afternoon, they didn't reply. I drove there about 5:15pm (they are supposed to close at 7pm), but they had closed early leaving a hand written sign to that effect on the door. At ~10:40am on Fri. Feb. 16 (day 4) I called and left a VM (still nobody picks up), messaged on my iPhone to the contact they'd been using, and sent another sternly worded message on IG messenger. Shortly after I got a call that the iPad was ready and fixed. I arrived about 30 minutes later and, indeed, it appeared to be working fine. But at that time I was told that the battery control chip they had to replace cost $150, but they were giving me $50 off of that. But she hadn't included the previously promised 10% off the battery. I did insist on that being included. Still, my out-the-door cost had gone to $254, $100 more than the original quote and at no time had I agreed to pay more nor had I ever been told that there would be an extra cost. My iPad had been working perfectly except for short battery life. For an iPad of this age I definitely would have chosen to just use it as a trade-in for a new iPad with warranty and upgraded components for the $250-$300 this repair cost. I found other reviews with similar comments about unexpected cost add-ons that the owner was not made aware of prior to the service being done. This feels intentional at worst and poor/inconsiderate business practice at best. Add to that the poor and inconsistent means of communication in general and I advise extreme caution using this business. Make it clear up front that you do not want any extra services performed without your prior consent.

- Evan Fusco