Geek Squad

I went in with an appointment and waited for 30 min to drop my computer off. I waited a day for an update and didn’t receive one. When I went back the employee couldn’t find my computer and explained that I needed to make an appointment for them to work on it. It was confusing since I had already made an appointment and dropped it off for them to fix. He stated that a diagnosis is 100 dollars and to fix the issue it would be 150. They are gouging and taking advantage of people who are unsure about their electronics and not sure where to get them fixed. DO NOT take anything you need fixed to a best guy or geek squad. You will be left disappointed and with a hole in your wallet.

- Zachary Bradeen

Did an investigation report for ic3/fbi in a hacking case & complete wipe & reloaded windows. Did a good job & got the information we were seeking.

- Kathrine Ezeribe

Went in today for help with my phone as I had security concerns. The guy behind the counter seemed annoyed to be there and annoyed to help me. Told me that "iphones are too secure in his opinion" When I asked additional questions none of them could be answered and no recommendations of what I should do were given. I was just given a shrug of a shoulder and told there was nothing else to be done.

- Cheyenne B

I am updating my review of Geek Squad at this particular store. The managers did an excellent job of resolving our issue. In the future our family would be happy to do business with the in-store Geek Squad staff. Original review from a week earlier: This review is for the Geek Squad company and not directed toward this particular store. Our computer was under warranty and we paid for an additional warranty. The hinge on the unit disintegrated and we took the computer in for repairs. We should have pulled the hard drive first. Now we are told that the only way we can get our data back is to pay up to nearly $500 for the transfer. The computer is in Kentucky and they will not ship the unit back unless we 1) pay for the data transfer 2) void all warranty. This is not acceptable. Do not ever use this service!

- Maggie Jackson

Geek Squad can help resolve computer problems. They're reliable, and frankly, if they can't troubleshoot your issue, it may be time to invest in some new hardware. Thankfully, I haven't had to use them a whole lot in the past few years. I don't know how they vet their applicants...I mean, anybody can claim they know how to work on computers...but in my experience they've always got some sharp employees. And that's why I'm not giving them five stars. Because, you see, while most Geek Squad workers have been polite and helpful, don't be surprised if you run across just ONE on staff who appears to believe he's the god of PC's, who can't seem to resist letting you know that you're a mere mortal, and possibly a clueless one at that! Hahaha I think it's not uncommon for those in the computer/tech world to have a superiority complex. But I wouldn't hesitate to recommend using Geek Squad's services to anyone. If you do run across the odd staffer who seems to live to make others feel dumb, just ditch him and latch on to another.

- mark Wilkerson