Staples

Before going to the store I called and asked about the status of my online order that I had not received an email stating it was in store. The man on the phone put me on hold for an extended time and ultimately came back with “it’s on the truck to be delivered tonight.” Just before closing time I went to the store to pick up my order that was supposed to be there. I assumed there was no email because they were busy and I needed the item right away. I went to the customer service counter and a male employee who was checking out a line of other customers a few lanes over yelled “what do you need”? I explained I needed to check on an online order. He used his radio to call for help, at which point another customer said, “good luck getting help he’s already called for help three times and no one comes.” I see a young female employee look over and make eye contact with me. She starts walking away and looks at me again. I motioned that I needed help the third time she looked at me at which point she visibly sighed and finally, slowly came over to help. I explained the issue with my online order and she typed on the computer and just said “it’s not here I can’t help you.” I expressed my frustration with my order not being there when it was supposed to be and asked about other options to get my items that were in stock in the store, but was dismissed and told that the online prices could not be honored. I left without my items and no solution to get my things in the time that I needed them. Very poor service.

- Heidi Ervine

I wish we could get Best Buy back in Jefferson City instead of this place. Very poor excuse for an electronics store.

- Meta Mortis

The clerk was great. The store is nice. The exchange policy stinks. I tried to exchange a back-to-school item that was given to me as a gift and even had the receipt, but was unable to do so without the debit card used to purchase the item. I just wanted a different color. I was told there was nothing they could do. That simply does not make sense to me. I encourage Staples to review their policies on this.

- Mike Callahan

Shopping for a Wi-Fi extender, and I quickly found a unit that would fit my needs, priced well, and the checkout process was quick and easy.

- Jay Armistead

Jeremy Porter was outstanding with his knowledge and professionalism while helping me with some computer issues. I really appreciated his kindness and calm manner even though the store was very busy. Great job Jeremy! 👏

- Lou Lani Johnson