Business Hours
Business Overview
Geek Squad in Independence, MO provides computer and electronics repair services. Customer experiences vary, with some praising knowledgeable staff and efficient service while others report issues with pricing, customer service, and repair limitations. Some reviews mention concerns about the handling of issues and lack of communication.
Services Offered
Most Recent Reviews
I've never had to have a computer repaired and therefore had no idea where to go or what to do with a computer hard drive failure. I went to Geek Squad in Independence MO and spoke with Talen. He did a lot of research for me and gave me great advice - saving me a lot of time and money. He is customer service at its best!
- Terry Sickler
My 91 year old mother contacted geek squad because her password was not working when trying to log into her computer. A kid came out and assured her he would fix it. After over an hour he charged her a $100.00 and said he'd be right back. Of course that never happened for he never came back That aggravates the hell out of me when the younger generations are guilty of elder abuse especially my own Mother. A refund is all we are requesting for after several hours of I trying several options... I finally figured it all out without geek squad's help.l
- Jill Crosby
I have 2 TVs and an air fryer that need repaired. On the website I was only able to schedule one device, not kowing if I have to schedule the other two separately. Calling is no good due to automation so I never found out the answer other than I need to schedule online. Today I went with all three. Upon arriving I asked for help to get them out of my vehicle to just be handed a cart. In regards to the air fryer I was told it would be better to just buy new. Didn't even get the chance to bring it in the store. Upon entering with the two TVs the first question was if I'm here to trash them.... getting to the Geek Squad desk no one was there . There were also no customers in front of me. When a worker finally got to me, I was told that they cant work on any of it if not purchased or under warranty at their store, which is completely different from what I remember. I feel like it was a waste of time, effort, gas, and money on my part. I'm highly disappointed! However, if you all don't want to do your job and make money then by all means go out of business.
- Sara Hoeschele
We paid 250 dollars per their price for TV mounting. Day before installation guy called and Said there will be extra 130 dollars because it is above fireplace. Crooked business policy
- RANDY THAKKER
Eli with the mobile install dept at the Independence, MO location is awesome. Super knowledgeable and friendly. Got me fixed up quick and everything is working perfect! Thanks again Eli!
- Tyler