Phone Geeks

I’ve had such a negative experience here. The lack of communication all around is horrid. I dropped my computer off somewhere around mid November with a part being ordered that typically takes 2-4 days. I hadn’t heard anything for 2 weeks called back and they said they part was delayed they were not sure why it would take that long. They will order one on prime for two day shipping. Okay cool. We are into December now I try to call and call no one answers. Go up there on a weekend, the person working on it doesn’t work weekends, guy is unsure what’s going on he’ll leave a note to have have him call on a weekday. Wednesday next week rolls around and still no call. Can’t get ahold of them. Go up there and he is sick the person calls him and gives and update that the part is in but he’s been out as soon as he comes back he will work on it. Okay great. Got a call from the person working on my computer mid December saying they opened it up and what they anticipated to be the problem was not in fact the problem and they need a new part. He gave me the option to close it up and don’t charge or to wait for the new part and they would call. I opted for the new part because what is the point of a computer that doesn’t work. I give it a few more weeks to get through Christmas and the new years. I call yesterday, January 3rd and the person working on my computer said the computer has been done since right after Christmas I apologize no one has called you, I’ve been out. I’m annoyed, but it’s not the end of the world. I come in today January 4th and I pick up the computer. I wait for awhile, and let the person know that I brought my mouse and keyboard as well not knowing if it would be needed. He comes back and says he tried to call the person working on my computer, tried to call the owner, they moved things around in the back and he cannot locate either the mouse or the keyboard. This poor kid got the full range of my emotions, with this being the cherry on top of the cake. He said he could discount the service, and hopefully they would call on Monday. Work starts back on Monday, and was really hoping to have my computer, MOUSE, AND KEYBOARD by then. So this review is not even about the service itself because I don’t know if it’ll even work I haven’t plugged it in. It’s all about lack of communication and organization

- Katie Nichols

I went in thinking I was going to spend a lot of $$ for a charger port that no longer worked. The gentleman behind the counter informed me it was probably just dirty and offered to clean it for me instead of upselling me something I didn’t even need. After 5 mins he comes out and my phone is working like the day I got it. I love to know that there are still people out there that know the meaning of GREAT customer service. I will be referring all my friends and family and even the people who come into my place of business what a wonderful experience I had. Thank you so much for caring for me.

- Josh Howard

I found Phone Geeks very helpful, and Ernie was knowledgeable and took his time explaining to us all we needed to know. He even offered to clean my phone jack. He was excellent. I would recommend this place to anyone. very reasonable prices and very professional. Chris B

- Chris Baer

I have a ds and sure they charged me when they broke the dpad But other than that, they do a really good job with fixing electronics. I would recommend this place to people who need electronic repair. It is a great price to get it fixed also. They fixed both my charger port and my dpad for Practically $180. They are really nice and also helpful. I’m glad I found out about the store because it is perfect if I have problems with my electronics.

- Matthew Goetz

Very happy with Phone Geeks and recommend to anyone. Ernie took great care of me and was able to replace the HDMI port on my Xbox. I don’t know what you’re paying Ernie but yall need to give him a raise. This guy knows his stuff! And it takes some true skill to replace the hdmi port on an Xbox. I will take my electronics here in the future for repair!

- Garrett T