Micro Center

Great experience all around! Customer service was great! I had a weird circumstance where I wanted to buy a CPU, RAM, and Motherboard bundle on my way from Wisconsin to South Dakota but the motherboard was out of stock. The manager ended up being able to give me the bundle price and even a slight discount when I swapped out the motherboard for a used one! Anyway, very cool place and would recommend!

- Travis Clark

We have built many computer here for ourselves and friends and family of ours. This location has amazing deals on computer parts and they have a fantastic return policy. I highly reccomend this store if you plan on building your own PC. The sales associates are also very friendly and knowledgeable.

- Megan Berkenstock

Absolute worse repair experience of my life. If I could give a zero star review I would. Under no circumstances take your device here to get repaired. I bought my laptop here which my experience was fine for that. Back in late June my hinge for my laptop broke. Brought it in they said they would have it for about a month. Fine, whatever I understand they have to order parts and repair it. I get it back about three weeks later maybe a little longer. I go and take it out of my bag three days later. Have not touched it since the day I got it back and what do I see. My hinge cover is broken and does not clip into place. I take it back and the person who I spoke with originally I could tell he did not really believe me when I told him I thought they did it. They leave and come back and tell me they broke too many clips off of it so when they put it on it looked secure and the slightest movement is all it took for it to not clip in properly. So, there I give it back to them to fix it in mid July. They have it for about a week and a half maybe two. I get it back and now I am in school and one of my classes I need my camera to take a online test. Come to find out my camera no longer works and I look for the camera on my computer and it is no where to be found. So, I call them sit on hold for about 45 minutes before the person who answers the phone looks at it and does me a favor and doesn’t charge me for looking deep inside my computer to see if it is something he can fix. They tell me I now have to bring it up there again. For me, it is about a 30 minute drive. I only brought it there in the first place cause it was recommended to me and that is where I bought my laptop. So, I bring it up there and thankfully it only took them a couple days to fix it because they did not properly install the module when they were putting my computer back together. I just find it very interesting they do not check what they take apart to make sure that it works after they work on it. Now I put it back in my bag again and take it home. The next time I take it out of my bag guess what happens. My hinge cover is yet again broken. Same problem as before. Too many clips where broken in the process of them taking it apart. I get the enjoyment of yet again driving 30 minutes to bring it to them to fix it again now for the fourth time off of the initial repair back in June. They get it at the end of September and I just today got it back for what better be the final time which is mid to late October. Now I am in school online it is midterms and it was a major inconvenience giving it back to them the last two times because they simply they did not check their work. I only brought it back because I wanted it to be under warranty and I did not want to have to pay for something I did not do. So, as much as I wanted to wait after the semester ended it just was not logical. Now, they did offer me to pick it up but when they offered it was towards the end of the week when I have already completed my homework for the week and I did not want to drive a hour if not more, round trip just to pick up my laptop to have to bring it back a couple days later and make another hour drive round trip. I highly recommend not bringing your device here especially if you want them to have it longer than you in the five months you have been dealing with it. There is literally nothing that could make me bring my laptop here again to be repaired. When people ask me where they should bring their device to get repaired, I will be sure to tell them definitely not Micro-center. Update to my review. I open it for the first time today since getting it back yesterday and they literally took off every single sticker on here that came with it and I did not ask them to. It doesn’t even look like my computer anymore. Two of them were already off when I gave it to them. One the initial repair and the other from use. What happened to not doing anything without my consent? I am beyond livid with this whole experience. Added a photo the day I got my computer and now today. TERRIBLE service

- Jada Kindem

Another Satisfied Customer! (St. Louis Park Location) I was “highly” recommended by my tech nerd friend who was jealous that he wasn’t able to go with me and Micro Center is the place where he can spend hours and get his tech geek fix! I noticed the very attentive and knowledgeable staff who didn’t pressure me into any upgrades, protection plans and he just let me know what they had for protection on the laptops, or any other extras. I was just wandering around when I was approached by a very polite employee, who probably saw the “I don’t really know what I am looking for and this selection is overwhelming” look on my face and he asked if I needed any help. I told him the laptops that I had been looking at online and he asked me some general questions to help get a better idea of what would be best suited for me and my needs. I also liked that he didn’t give me any BS and was really just a great help and I was appreciative of his honesty and his no pressure approach with his assistance. Xavier B. was my cashier, but I can’t remember the name of the gentleman that helped me, but I was there on 9/25/24 around 1pm and the GM Roger should be very grateful and proud of his staff, as everyone was very friendly and polite. Thank you! I was expecting more of a salesman on commission and their pushy approach and was pleased that it was the exact opposite!!

- KF

Charged me for services I explicitly told them I did not want. They lost track of my laptop for 2 months and the lost my charger entirely. Nobody I talked to was on the same page about what parts I needed, which ones they were ordering, when it was going to get done or if I was going to get a reimbursement. They proceeded to lose track of it for over 2 months. They told me they would reimburse me for the diagnostic test. They did not, man working the counter at noon on 2/17, that wasn’t Josh, told me there’s nothing he wanted to do about it and that it was absolutely necessary to find the manufacturer information, despite it being on the bottom and something I easily located after 1 minute. They ordered a purely cosmetic replacement part for my laptop. The metal back was bent, which is easily fixed in 5 seconds, as I did in front of them. Rather than bending a tiny dent, they ordered an $80 back after I explicitly told them on multiple occasions to not order the piece even if it meant not completing the repair. Over the course of the 2 months, they lost the charger I brought with it. I had to haggle them to check the cameras to see that I brought it in with the laptop. Realizing their mistake, they told me they don’t have it but they could send one to me for free. Making it obvious they lost it. Rather than apologize, the employee mocked me for being upset because of the trouble they caused. All for it to cost $320 total, full price for my inconvenience, to repair a $300 laptop. Getting a quote from anywhere else gave me a $150 total. They did not inform me that it would have been that much, because they know that I wouldn’t have done it.

- Jack Erickson