Geek Squad

Lazy Staff Visited on 02/05/25 around 12pm. The item is was looking for was not on the shelf. I went and asked the cashier (Carter) if they can see if the item is in another store. Carter searches and finds that their location does indeed have it, it's probably in their back warehouse. Carter then pages to his coworkers. After a few mins, a different staff asks if I needed help. Since it has only been a few mins, I said the cashier called someone to help look for an item i wanted. The associate then walks away. I then waited for another 20-25 mins. Carter, the cashier, even paged 2 more times while tending to other cashiers at the check out. Even he was poking his head out onto the sales floor to see why aren't there anyone helping. No other staff members bothered to even do anything. 1 staff member walked by me twice. Another one was just standing around in the floor section and wasn't even helping any other customers. Even the manager of the store didn't respond to the page from Carter (she even walked by me after tending to a maintenance personal). Finally after about 25 mins of waiting, the cashier had time, went to the back warehouse, and found the item, and it took him no more than 10 seconds. 10 seconds to help me, a customer, but I had to wait almost 30 mins. Apparantly the cashier Carter is the only worker there NOT lazy.

- fvpbz54

I had an appointment with Brandon at Geek Squad. He was very skilled, helpful and friendly. He had my Samsung Galaxy S9 up and running in 15 minutes!

- Griffin Hughes

Agent Don and Isabelle were great to work with. Isabelle did the initial intake. She's very friendly, a great listener, and very helpful. Don is a straightshooter with a great knowledge base and an eye for detail. Both recognized that I'm a customer who knows more than average Geek Squad customer and treated me well. They didn't upsell me on anything or try to sell unnecessary junk. Just a new hard drive. No more. No less. You have to appreciate that. Definitely ask for Don or Isabelle if you need help there.

- Matt Lindholm

if you need the geek squad, choose another location. the group here is lazy and looks for reasons to not do their job. they are ignorant on the products they service and come off as rude and "busy". the difference between this group and the geek squad i have used from other locations is a world of difference. I had to literally return the following day and connect the geek squad manager with Apple care via my own phone for Apple to explain to him what he needs to do. unacceptable even for low level management or a normal customer service rep.

- ryan henderson

VERY slow service. The kids working here need help and are in over their heads. Stood in line for almost an hour even though I had an appointment. Watching the workers fumble through the customers in front of me was frustrating although at times somewhat entertaining. Does geek squad train the employees at all?

- Benny Stacks