Geek Squad

Go to any other Geek squad location! Bad customer service, inexperienced staff not willing to ask questions. They forgot to order my replacement phone & blamed it on everything else.

- Dawn H

We had Best Buy Geek Squad Maple Grove out regarding numerous audio needs at our house in November. Don came out and spent 45 minutes with us on a Friday. He said he would have a quote the following Monday. We did not receive a quote the following week. I made several calls and emailed him stating that we were interested in buying numerous audio components that were on sale on Black Friday . I asked him to call me back with recommendations. No call from Don. Cyber Monday, no call from Don. In December we went to Best Buy in Maple Grove and talked to the manager who was there at the time. He was very nice. He said he would contact Don and have him call us. Shortly after we left Best Buy, the manager called and stated that Don would call us by 4:30 that day. No call from Don. Over the past couple years, we upgraded all of our appliances and bought everything at Best Buy. Never again, they lost us as customers. Do not waste your time with the Geek Squad when there are a couple of good audio companies in the area that are professional and get the job done.

- Joyce Schlatter

I had several troubles getting new equipment to hook up and log into. Each time I called the Geek Squad I received quick, very pleasant, and extremely knowledgeable service from the agent. I would highly recommend purchasing the Best Buy Total Tech Support. I have already received more value from the small fee to join in the first 2 weeks of membership. Being a member has given me the piece of mind about all my tech needs.

- Larry Waldman

Awesome job with audio install to make 2002 vehicle hands-free for my teenager. Excellent service, even offered to answer question about new product after the installation. My only suggestion would be to *please* offer a overnight key drop off for convenience. I much prefer dropping my vehicle the night before and getting a ride into work from colleague and certainly will not leave car unlocked with key in it.

- Daryl Boeckers

Bought a washing machine and a dryer from best buy, they brought the wrong washing machine and had made an appointment to exchange it for the correct one. The day they of the appointment they never showed up and they didn't call or email to let me know they canceled the appointment. Made another appointment 30 days later and they never showed up that day either. I called and they told me they couldn't get the washing machine I ordered so I returned them both for a refund. After they picked them up they only have me 900 out of the $2000 I spent on them. I called and they said they messed something up and they would get it to me. Waited a couple weeks and it still hadn't went into my account. This happened about 5 more times and it's been over a month and I still haven't received it. This all started in July so I've been out a washing machine, a dryer and $2000 for 3+ months. The reps on the phone barely speak English and I have had to call multiple times for every step throughout the process because they cannot seem to do anything correctly

- Sean