Geek Squad

Ron did a fabulous job installing the eero system on 11/23!

- Robin Nelson

I drive all the way here to drop off my computer to get repaired. Only to be asked to set up an appointment and come back again tomorrow... Never had to do this before... The Maple Grove Geek Squad is 1000 times better. Probably the last time I will go to the Minnetonka location.

- Marvin Baugus

guys in the Autotech Bay do excellent work. i bought an aftermarket backup camera on amazon and tried to install it myself; after spending countless hours running the wiring to the front of the vehicle the thing would not turn on; i brought it in for a 10 am appointment and one of the Autotech guys (unfortunately can't remember his name) fixed a bit of wiring and mounted the monitor for me in less than an hour; only charged $50 for the monitor mounting (rather than the $130 for the full wired backup camera install, as i had already done all of this part). keep in mind, i stopped by another aftermarket place in new hope, MN first and they quoted my $600-800 for the exact same install. i will return here for any and all backup camera installs and more in the future and could not be more satisfied with my experience

- Brad L

Mike in the Best Buy Ridgedale Auto/Electronics Installations area was very knowledgeable, very helpful, very professional, very personable and got the install project done perfectly... and for much less than I would have expected. I can't speak highly enough about the positive experience I had with Mike and the installs team at the Minnetonka store.

- Rick

Im a long-time BB customer and have spent thousands with them. In my opinion (and I've had repairs done 3x over 5yrs) Geek Squad provides overpriced and underwhelming service, lacks integrity and honesty, and I wouldn't recommend them at all. My laptop died and I managed to copy files/music/pics to external drives; I bought a new laptop at Best Buy and wanted them to move the files/pics/music/iTunes & library to the new laptop so everything was in one place, and to ensure executables and current versions (ie. iTunes)i were installed so everything would work correctly as before. I asked/confirmed 6 times that they would do what I wanted--on the phone when I set up an appt, 2x with the tech, 2x again with tech's manager, and the next day on the phone when they called to confirm the timeline for the work. The work cost $250 and they DID NOT DO WHAT I REQUESTED--they moved files to a single larger external passport drive, ran defrag utilities to "enhance" performance, ran virus software (which wasn't the issue AND Ive had Symantec antivirus for years), installed other antivirus software and "webroot", both of which I said I didn't need or want installed. At this point I didn't have time to stay and argue, and I wasn't comfortable leaving the laptop again, the decision to leave and write them off is on me. Shame on you Best Buy, and Geek Squad. The work they did, I could've done myself. I'd recommend finding a local quality knowledgeable shop for repairs of any kind. Regardless of who you choose, be sure to ask questions and be clear about what you want done and what you expect. And my laptop hasn't run any faster or better then before they worked on it.

- Doug Moore