CPR Cell Phone Repair Burnsville

DO NOT COME HERE FOR ANYTHING UNLESS YOU WANT THE CHEAPEST, LOWEST QUALITY AND WORST CUSTOMER SERVICE POSSIBLE. They are great when it comes to being cheap and low quality replacement parts that fail quickly. Although they did tell me the parts I was getting would be the EXACT same quality as authentic Apple certified parts just without the Apple logo (I have proof of them saying that), they then said after I bought and paid for everything that the “aftermarket” is far less quality and because I didn’t go with the Apple logo version that I’m out of luck as it’s “aftermarket” and they tend to break easier. I specifically asked if there was a quality difference and would have paid the extra at the start for even just slightly better quality. He convinced me I would be paying over $40 extra just to have the apple logo and that the ONLY possible difference would be trade in value. The whole point was to get my back glass fixed, not get a new design of shattered back glass which I now have but without an Apple logo. At first I really liked this place and thought they’d do what they can to show they care but they proved that it’s all about the money for them sadly, so now I have the embarrassing job of taking back my recommendation to this place. Edit to reply to owner. Yes you’re right, the back glass doesn’t break on its own and the “impact marks” you are referring to are clearly internal and caused by your poor workmanship or manufacturing quality which was promised and sold to me as “the exact same without the apple logo” but I’d love to hear the camera footage of when I was there last of your employees claiming they are “lesser and known to break easily compared to oem Apple certified” Always had a case on my phone the entire time after repair as it wasn’t free and I take care of my stuff. The most upsetting part of this situation is that I was sold an aftermarket part under the false pretense that it was of the same quality as Apple-certified parts, just without the Apple logo. I thought having a backglass without the logo would be unique, but I would have never agreed to it if I had known it was of lower quality. My top concern throughout the entire process was durability, and I made that very clear. It feels unfair to have been misled, especially since the part has already failed within a month

- Micah Madich

I was dreading walking into a cell phone repair store. Your employee went above and beyond to fix my screen within one hour. He was kind, efficient and did a perfect job! Most impressive is that he was all alone and in addition to fixing my screen he handled multiple customers coming in and out with ease. I will return to this location again if needed and refer this store to everyone I know. Thank you so much!!

- Lisa Meuwissen

Incredible staff! What really stood out was their willingness to go above and beyond to help. Thank you to the professional team of Jon, Ian, and Danny for repairing my phone in less than an hour and for a great price. I highly recommend this store for your phone repairs!

- Marjan H

I always assume I need a new phone as soon as something goes wrong, but don't rule out the option to get it fixed! The guys at this store were super friendly and knowledgeable and did all they could to troubleshoot my phone issues for a really reasonable price. I'll definitely go back next time I have phone trouble (but hopefully I won't need to! 😅)

- Jessica Block

I needed my iPad repaired—broken screen. I looked at several available options, most looked more like a hobbyist than a business. CPR Cell Phone Repair in Burnsville has an on-line presence that looks like a real business, so I made an appointment; when I arrived, I found a decent store front in a local mall. So far so good. The man who helped me was very friendly, professional & efficient. I was perfectly comfortable leaving my iPad with CPR. The repair was done quickly, my iPad was returned to me as good as new, and the price was reasonable—and a bit less than the prices I’d gotten from others. Communication with CPR was great, the service was great, and the entire experience exceeded my expectations.

- jay3361