Geek Squad

Went in this morning to geek squad and the guy told me that it wouldn't be 90 bucks it would be 180 and that's just how things were done nowadays so I'll have to say well I guess I must have gotten an outdated website and I commenced to look up into the left and realize that the $180 he was trying to charge me for a diagnostic was what their yearly subscription was and he continuously kept pushing that he doesn't have to reinstall my operating system when the whole point of going up there was have a diagnostic done to hopefully avoid that very thing which was worst case scenario for me is I have a lot of very important data on my computer. He just kept going on and on how it had to be operating system file corruption I told him over and over and over again I extensively tested for that to be an issue and it wasn't that a lot of other people had the same issue that I had and were able to figure it out only situations mine was I couldn't use the keyboard so I couldn't do a whole lot. Anyways she insisted everything had to be wiped out I said you know what I'm not going to go to this guy that you're referring me to I'm going to go home and try to figure this out a little more on my own and within about 15-20 minutes of getting home I got it working give me exactly what I asked him if you could do just a lot simpler cuz you might have the software or the accessories to do so if I listen to this dude not only would I have been charged double but I should have been done charged I would have lost a hell of a lot of sensitive data and work. This guy will talk to you like you know absolutely nothing and won't even let up when you talk back to him like you know exactly what you're talking about shameless and straight up liars. I'm going to laugh at his face tomorrow maybe even throw him a quick 20 dollars. And oh yeah I have the second half of our interaction recorded on the phone so that's good because you can't deny anything if I wanted to pursue his scumbag ways to be held accountable

- Duxubend Idk znd

Be careful taking a computer to this store for repair. I Took my computer in to the Westland store on Wednesday. My computer would not turn on. Switch I felt had been going for a while. sometimes it was hard to turn on. The person behind the counter Dark hair, beard and glasses took a look at it. He plugged it in and couldn't get it to turn on. He took it into the back for 5-7 minutes and came out. He said it could be the Mother Board, Switch or short in the Mother Board. He told me I needed to upgrade it. He could take everything off of the hard drive and transfer it. It was a DELL PC and XPS model. I knew it wasn't the Mother Board as I had a computer with a bad one before and it was working just fine. He wouldn't install a new switch and try it. Recommend I take it to a computer store and recommended someone another computer store. I know why now I took it home and my son came over and manually blew on the thick dust under the switch and it came right on. He then used a blower just for this and it's fine. This was an expensive computer 7 years old I get it but I bought as much memory as I could when I bought it. Had a computer worked on there years ago and they did a good job. something has changed there. i also found out today that someone else took there computer there and ended up buying a new one. Never again.

- Missy Missy

Biggest rip off ever! I was told when I bought my new phone that Geek Squad would be available for all my technical devices. I called Geek Squad this morning for assistance with a printer only to be told I would have to purchase an upgraded plan for $206 after already spending $200 at the time I purchased the phone. SCAM!

- Gerald Snyder

I’m usually really happy with Geek Squad… not this time. I moved so I had to go to the one out here near Westland. The only thing I needed was to know if the virus protection is still working on the laptop I bought from Best Buy one year ago. You need my laptop for a week to tell me that! You could have checked in 5 minutes while you’re standing there asking me to duplicate a problem that I don’t know if I have one. Be a little more helpful. There was no line. And I showed up for an appointment. You asked why I was there. I said I have an appointment… the long short is I didn’t feel he wanted to do anything much less be helpful. I hope he was just having a bad day. But I also hope I don’t have to go back to find out. I’ll drive to a different Best Buy. I understand good help is hard to find… but geez Geek Squad. What am I paying for if I can’t rely on you when I need you. I literally took my laptop and left the store.

- Taleshia Foster

They were not fair to me. I called it Hope's that the Geek Squad could help me recover photos from my old phone to the new one. I agreed to a call back when it was my turn, but I never received a call back, and when I called them back I was told that they would not accept any calls from my number. Because of a deadline I lost some valuable pictures.

- Loretta Everett