Staples

14 day return policy on electronics….I totally understand this for larger electronics but for a printer cable? I purchased this while awaiting my new printers arrival, but I didn’t end up needing the item as I thought I would. The item was purchased 37 days ago and yes I understand the timing is my own fault. I live/work 45 min away, this is the nearest staples, and unfortunately was out of town right after the printers arrival so I was unaware I didn’t need this until just this week. Never even opened the box, in fact the tape on the box had never even been cut which I did point out. But because it exceeded 14 days, I am stuck with an item I don’t need. Just seems very silly that some compromise couldn’t even be considered. This is coming from a retail manager (15 years) and depending on the customers history/whether I still sell the item or not….I always consider anything to keep the customer happy even if it doesn’t completely align with our return policy. With a Staples business account, I would think some sort of leeway with things like this could be considered - especially as I don’t recall ever returning anything here in my life. And considering I told them I was going to also be purchasing printer ink while I’m here today…that’s likely when I would have made a consideration, as a manager, if it were in my store. I received a pretty flat and dry response from “Shorty” who said without any thought or customer service skills, “No, we can’t take this back. It was purchased in July” (Today is August 9th). I planned to buy ink but this got under my skin a bit. I took the item, walked out to my car, drove LITERALLY next door to Walmart (even though I just left there before coming to Staples). Purchased the same exact HP 4-count box of ink for $1 less. And will now continue to do. I have been loyal to Staples for business supplies for years… Not a soul greeted me as I came in (as they have always previously done). Nobody at the checkout lanes. Walk all the way to the side of the store to find a sign that says “checkout now at print counter” so I walk to exact opposite side of the store to print counter. 1 customer ahead of me. 2 employees behind the counter - 1 with her head down resulting in her hair completely blocking her face. Customer ahead of me finishes her checkout, that employee audibly says “I HAVE to do these returns or they won’t get done.” Then calls on the radio for assistance as she walks away. Hair-in-face girl then looks up and says “it will be a few minutes” as myself and 4 others are now in line behind me. Customer service training highly suggested. So much yikes here today.

- Kayla Metcalf

Good price on printer ink. Price on the shelf was not what was advertised online. Staff member immediately changed the charge to what was online and no issues whatsoever.

- Tim Archer

Heather appeared to be running the store completely alone today, if there were other employees present, I did not see them. Heather was amazing and full of energy. Jumping from customer to customer and taking care of everyone. Call me impressed. If she is not the store manager, maybe she should be..

- Karen Sharp

I went to staples for an Amazon return. And I have to say Heather was amazing!!! Super friendly, welcoming and fast. 2 other customers came up to the counter and she quickly communicated to both of them with a joyful good morning and let them know she called someone up to help. I don't see that communication anywhere and when she did that it stood out. 👑

- Jen Mac

I don't often leave reviews but I have to give a shout out to Heather. She does an amazing job and keeps a bright and positive attitude which brings a special to energy to an office supply store which would otherwise be boring and bland. As a small business owner I believe she exemplifies what every employer wishes for in a customer service representative. A company is only as good as its staff. Staples better do everything in their power to keep Heather happy to work there.

- Greg Manley