Geek Squad

Geek Squad manager Shareece has very poor customer service skills. I took my computer in because it was dusty and it also needed a new AIO cooler install that I purchased. Best Buy had my computer for three or four days and I got a phone call explaining that they will not be able to install my AIO cooler because the computer was “ too dusty”. She told me that she felt it was unsafe for her technicians to work on the computer and she mentioned that geek squad is not a cleaning service. She was very rude and condescending to me as a consumer and that is something no one should have to deal with if you’re spending your hard earned money with a company. Mind you, I spent 179.99 for service and she also did not want to refund my money, even though they were unable to fix my issue. Also, Right on Best Buy’s website it does mention that geek squad does clean physically the inside components of the computer! So she clearly was misinformed. I had to drive completely out of my way to go to the Best Buy in Dearborn to get the service that should’ve been completed at the Southfield location completely unacceptable she should be fired immediately! Or denied at minimum

- My Name Is Jon

I went in to get information transferred from one iPhone to the other this particular staff member seemed to be very irritated and short and condescending I don’t know his name, young Caucasian man with the headband on I don’t know if it was time for him to get off work or not but when I come into a business, I’m a customer and you do move fast through the customers, but not for the sake of being rude and should be professional

- Derrick Vaughn

We purchased equipment and needed home installation. While the initial experience buying the equipment was fine, we had nothing but disappointment since then. I have spent nearly an hour per time calling to arrange installation -always being told that the appointment was being scheduled. On two occassions, the appointment was no-showed, no called. On one occassion, I called to confirm their arrival...confirmed with Geek Squad and then there was still a no show. I have called three subsequent times, scheduled an appointment and then the appointment has been changed to dates that we're not available on three separate occassions. Every time, the Geek Squad members assure me that the issue would be escalated and I would receive a call. And that they would call me if there were any changes. All I receive is a randomly scheduled appointments with NO call. We paid the money to have the TotalTech Geek Squad service, but at this point it seems to be a gimmick to cover for an apparently underserviced 3rd party supplier. What a waste of money and disappointment!

- NV Allen

My printer suddenly unpaired and wouldn't pair with my laptop. After a 2 hour conversation in trying to fix my problem the tech said to wait a few more hours and it will be fixed. It wasn't. Called the next day and all the tech would do is offer my money back I wanted my printer to be re paired to the laptop.!

- Elizabeth Powers

I expected the Agent to be haughty, conceited or arrogant; but I was pleasantly surprised to be treated with courtesy and respect and a friendly smile throughout the experience. Based on my experience, I will gladly return to the Geek Squad when I need service or repairs.

- PapaSquirt