Geek Squad

Beware of the Novi Geek Squad and specifically beware of Rodrico Ferrari. I attempted to have a dashcam installed at this location. I had waited over two months for an installation appointment. I took the first appointment of the year, right after the holiday weekend. I got a call from their technician, that I would need to leave the vehicle with them overnight 'so any snow would melt off before they work on the vehicle.' This meant leaving my vehicle with them for the entire holiday weekend. I said this request was unprofessional and unacceptable. Had I been notified of this requirement in the beginning, I would have made every attempt to leave them with my vehicle overnight if it would lead to a better job being done. After telling them this was unacceptable due to the late notice, I was transferred to a Mr Rodrico Ferrari who told me "we always side with the technician." So the bottom line is that I spent close to $600 for a dashcam and have had nothing but problems with the installation and the poor non-customer focused attitude espoused by Mr Rodrico Ferrari. Very unprofessional and I will never allow Geek Squad to touch any of my property again. Mr Rodrico Ferrari should be fired.

- D

Yesterday morning I arrived, just before opening, at this Best Buy location with my 7 month old Dell computer. I could not access the internet from home. There were others at the door. Two were ahead of me for assistance by Geek Squad. The two gentlemen that were helping customers immediately addressed the issues that the customers had. When it was my turn, Matt plugged my computer in, asked me several questions regarding the issues I noticed, ran some diagnostics and fixed the problem. I was in and out in 45 minutes with no costs. I had my receipts, warranty information as well as Geek Squad protection. This experience has taught me that the people and the coverage make a huge difference when technical issues can happen. Matt ran several additional checks to make sure that he had diagnosed the problem correctly.

- James Donohue

Everyone at the Novi location has been extremely helpful, knowledgeable and not afraid to take extra time to make sure all questions are addressed. Thoroughly happy with our experience here!

- Chris Szelap

I had an issue with TV and reached out to the geek squad. I was informed that they just troubleshoot stuff. They do not fix anything it seems. I agree to previous review "Your money is spent best elsewhere".

- Arjun Bidev

Brought my computer in to have them do a back up of everything on the hard drive. The computer was returned to me with several screws not fully screwed in and stripped and with several other screws completely missing. I immediately asked them to fix it and it took them about 10 minutes to screw in a few screws. Then I got home and when I checked the hard drive I provided them, not a single file was backed up. Somehow it seems that my computer was opened and put back together (crudely) and they never got to doing what the needed them to do. You'd be better off taking your computer to your technology-fearing uncle than to the Geek Squad. Ditch these guys.

- Michael Perri