Business Hours
Business Overview
Apple Twelve Oaks is a computer repair business located in the Twelve Oaks Mall. Customer experiences are varied, with some reviewers highlighting positive interactions and helpful service, while others report issues with employee attitudes and wait times. The store appears to service a variety of Apple products.
Services Offered
Most Recent Reviews
This store was once great. Unfortunately, many—though not all—of the employees have become rude and condescending to customers. I have been an Apple customer since 2007, when I bought my first iPhone. I’m now rethinking my relationship with a company whose team members treat customers poorly. Disappointed, Apple—you can do better.
- Kevin Brown
Lucky to have the best Apple Store in Novi area. Located right in the twelve oaks mall, close to Macy’s.
- Abu S Chowdhury
Wanted to replace my AirPods and they asked me if I have an appointment or wait for at least 2 hours. I just find this inconvenient to drive for 40 minutes then end up with very poor customer service. Not to mentions that most of employees just laughing and talking to each other. Apple should be better than this.
- Malik Almathil
Sameer was awesome he helped us with replacing a damaged iPad and made sure we had everything backed up. He even tried getting us back into a TikTok account since the app no longer updates. He was very patient and helpful. He made a bad day for my son better thank you
- Brad Higgins
Somewhat of a poor experience at this store. A few employees have some poor attitudes ( that tatted asian girl better her frown upside down real quick) and need to be put out on the street. As an owner of Apple products and also of the company as an investor, I expect sunshine and smiles when i walk into the store and when being assisted, no less and definitely no excuses!
- Kin P (Kin)