Geek Squad

Lost my desktop made up for it by giving me store credit had to buy a new desktop

- DAVID GAGEA

I needed a new camera for my photography class and the employees were extremely helpful! Steven and Graham helped me find the best fit for me, took time to explain the difference between each camera I was interested in, and even helped me with my photography homework.

- Avril Saroli

I constantly get emails from the geek squad telling me they charged me want to give me a refund but I should go get gift cards after they put too much back in my bank. What about that Best Buy??? And of course the other thing.. LOL. Have a good Xmas. Bye.

- C D

We are in the middle of an endless process to get resolution on our Insignia 55" TV. The TV which is 6 months old and still under the manufac. warranty, stopped working about 1 week ago after we heard a loud popping noise. We have spent the last 7 days being bounced from dept. to dept. Yesterday, I finally found someone in their Geek Squad, at their headquarters in Minnesota (Luis) that was helpful and told me that someone would be out the next day with a replacement TV. Today a tech showed up without a TV, but with a quick diagnosis for a replacement part (Power Supply), that he said he should have in about a week and that may resolve the issue. I quickly called their Headquarters to complain and after 1 hour of hashing it out with a rep. I was transferred to someone I was told was their Top Geek Squad Manager/Supervisor. His name was (CAZ). He informed me there was nothing else they could do and said he could always just cancel the order and I could pay for and install the part myself. I have managed service teams and have worked with many service teams in many different fields over the years and this was by far the WORST CUSTOMER SERVICE I have ever experienced. If you have t use Best Buy, DO NOT get an extended warranty on anything. You want NOTHING to do with the Geek Squad.

- Brian wilson

Customer service is nonexistent. My appt was at 12:20 for repair of my dtr’s iPad. Screen is black and will not turn on. I waited in line and I was called by Larry the technician. He attempted to input my information and he was booted out the system so he had to resubmit. He then said that I would have to remove the device off find my location. I am not apple savvy at all. ( my dtrs iPad). He also stated that when I made the appt it should have stated that the device must be removed from my location. I showed him proof that it didn’t tell me that and Larry even read over it. So Larry said he couldn’t do anything until I removed the iPad from my location sharing. I finally figured it out how to do it by google and came back to Larry at 12:46. Larry stated that he will not be able to take me because he has to go on lunch at 1:00 and if he don’t go at that time he will not be able to take a lunch. I asked if anyone else could help. He said no. I spoke with a manager Leslie that proceeded to assist me in finding another appointment for the next day. But then found an appt at a totally different store. This is so unfair. It was not a matter of understaff because this location I observed 6 employees just standing around in the front. Is this why the entire world is deciding to shop online. Customers are not priority any longer. 🥹🥲

- Tiffany Hudson