The Computer Guild

I brought in a beautiful high end pc with excellent cable management and only wanted RGB from the motherboard and graphics card they aren't very knowledgeable when it comes to RGB I found out later but they gave it a college effort, That resulted in them blowing up my motherboard under their careful supervision.💥🤯 The owner blamed the hardware I wanted to get put in but it is truly unknown what really caused it. They did act fast replace the motherboard for free but in the first five photos you see below is the poor cable management that they did AFTER blowing up my motherboard AND THEM HANDING IT BACK TO ME. The only reason I'm giving them five stars and not gonna send this story out to the masses against all is because I believe this was a honest mistake and my PC actually runs slightly faster booting up and they didn't charge me for any of this and with a heated conversation with the owner he offered to fix the cable management an offer to speak with me directly and put his best technician on it. I don't like the fact he tried to make it seem like it's my fault for the motherboard blowing up under their care as computer technician professionals but nevertheless it has taught me a very valuable lesson that it is imperative that if you have a high-end PC you must learn how to fix or build computers yourself because nobody will love your system as much as you do as you see in the last photos that is me fixing up the owner's brothers mess. I don't believe any PC repair shop should release a PC in such poor cable management and the owner actually said to me in the heated conversation that cable management really doesn't matter it is just cosmetic but I don't think he actually meant that.(I hope not, when people like me pay extra for the aesthetics) If you have a high end PC and strictly looking for cosmetic upgrades I would be lying if I told you I would recommend this place. The technicians I did speak with besides the owner seem very knowledgeable and respectful along with his brother that did the poor cable management but a great job in making the PC run smoothly after this devastating mistake so I believe this place is fair place to get your average pre-built computer fixed. Even though Best buy offers unlimited computer repairs for free with their annual premium membership and 5 year warranty on all hardware parts, monitors, etc with exclusive discounts and I don't even work for them. Again I'm giving them five stars because I am satisfied of the outcome and it has taught me to go out of my comfort zone and actually fix my own computer. Ironically (it is also been brought to my attention that this place no longer accepts cosmetic repairs as a result of this outcome which does make me question their total PC repair capabilities) 🫡 Good luck to this shop and anybody reading this! You guys are all right in my book but will I be back definitely not...

- Light Bearer

Helped me with my laptop keyboard! Great customer service. Very knowledgeable. Highly recommend

- Will Crumell

Ethan and the staff did an incredible job of saving important data on my hard drive. They were professional, quick, and answered all of my questions. I highly recommend them!

- Jake Waggoner

Justin P. gave us superior customer service! He knows his stuff in technology and has excellent people skills. I recommend him highly.

- David Burghart

I've been having problems with constant crashing with my computer and I'm glad I brought it here. Everyone was super professional and helpful!

- Thrasher49