UserEasy Computer Systems Inc

Terrible communication on timeline and what they even did. Honestly felt like I was just given a run around for them to make 95 dollers. But hey they did "stuff". Would not bring personal computers. They seem to do fine with other businesses but terrible on individual customers. They said they were "gonna blow it out anyway" still dusty as I brought it in.

- Aaron Johnson

The only place in Grand Rapids for computer components. Very friendly. Handy inventory.

- Jay Congdon

Our business is 25 employees and growing. User easy is basically our I.T. department. They have set up licensing company email structure and repairs on Microsoft windows 11 for us. Paolo can do remotes and is VERY personable when he makes his calls on the office in the flesh! Its great to have him in person because he cleans up old stuff as he goes and sets things up how you like them VERY QUICKLY. Teresa is friendly and great at scheduling. She calls me back quickly, 95% of the time its within a few hours and she has moved things around to get us scheduled immediately with an emergency situation. Prices are fair and billing is straight forward. $95.00 minimum for diagnostic and repairs. Worth it!

- Nancy Erickson

I was at first a customer, then awhile later an employee. But due to medical complications I became a customer again. This is the best place I have ever worked for excluding the military. They honestly do care about the customers and their own employee's. I have never been dissatisfied with the level of courtesy or service provided by User Easy. I can assure you that as a customer I have some pretty precise demands for my custom system and they have never failed to provide. I would just like to state that there are rare moments when despite the quality of service and diagnostic tech available, there are some hardware flaws that won't be detected. Because they do not occur often enough for the software to detect them during a standard test. This means the software has to know what to look for and rare flaws like that are routinely missed. It's the nature of the technology and as a result, some people are not going to be satisfied with the results. Always check your warranty status and consult the manufacturer first!

- Anon Nymous

I purchased a new computer and I have been a Best Buy Geek squad customer for a while. They have been losing their ability to work with customers on a personal level and I was looking for a place that offered that feeling. I found User Easy and they were great, Shawn set my computer up to match what I needed. It is a very involved process and he tailored it fit my use. That included cleaning off software that were coverd my microsoft that were a duplicate. So if you are looking for personal service from a company that still cares about their customers, contact UserEasy.

- Tom Walworth