Business Hours
Business Overview
Geek Squad, located in Grand Rapids, Michigan, provides computer and tech repair services. Customer experiences are mixed, with some praising the technicians' skills and customer service, while others report issues with repair eligibility and unhelpful call center experiences. The reviews suggest potential limitations on repairs based on purchase origin.
Services Offered
Most Recent Reviews
David Wallace at Best Buy Geek Squad in Walker/Alpine did an amazing job installing my new dashboard camera! He is a master at his craft! A big thanks to Mr. Green for being a great point of contact for me, he has excellent customer service skills! Go see this team at Best Buy! 👍🏼👍🏼
- Dow
Don't bother requesting repairs on anything if you did not buy a protection plan from Best Buy. They will not fix it. Unless it is a computer or laptop, their repair service on things not bought through Best Buy is non-existent. Will not be buying from them again anytime soon.
- Richard Butler
Geek squad Josh was super cocky and not very friendly. Had a very unpleasant experience with him. His attitude towards customer service needs improvement also he should try to smile more it would probably help with his bad attitude.
- Bill Stoffers
Josh G was super polite, quick, and professional. I just went in to get my screen protector replaced and mentioned having charging issues. Josh took some time to diagnose the issue, and checked in every few minutes to ensure me that he was working on it. Josh went above and beyond and provided impeccable service!
- Jacob Campbell
Can’t call this place, if you try they will lie and tell you it’s them however it’s just a call center that doesn’t speak English, even using extention they won’t answer the phone.
- Parker