Mac Men Computer & Phone

I took my Pixel phone in to repair the phone screen. When I returned for my phone the screen lost sensitivity on the middle and I was unable to unlock it, so I was told that the repairs needed to be reversed. Once I returned for my phone again, the SIM card slot was damaged and I wasn't able to connect to the Internet, even after calling my providers support and going through basic troubleshooting. I never had any problems connecting online before and was only having issues after the repairs, however clerk said it wasn't possible that the phone got damaged during the repairs and that I just needed to contact support. Before I left the clerk said he would try ordering another part and try again, but I said not to bother as I needed that repair done before the next day. I ended up having to buy a brand new phone and the original SIM card worked with the new phone, so it wasn't an issue with the card. Then, I get a message from him later the next week saying that the parts were in. Then I explained to him that wasn't necessary as I already told him I needed it done that week and explained how I had to get a new phone after the repairs and that his services were no longer required. He still proceeded to message me and not take any responsibility for damaging my phone and said that I was just getting wrong information about how to fix it. Very unprofessional. It's clear that the problems were caused by the repairs, whether they realized how they did it or not. In those cases just admit fault and make concessions for other services, instead of gaslighting me and continuing to message me. I don't recommend any Pixel repairs to this store and would caution other about other services if they're not able to take responsibility.

- Deon Howard

super friendly and fast work! figured out my problem within 5 minutes of walking in! he found the problem with my charger and the diagnoses was free! pretty cool for a college kid like me

- Ainsleigh Belden

Great people. Straightforward and honest no nonsense help. Reasonable prices and they’re ready to help immediately upon a customer entering. If they don’t notice you enter just make yourself known and they’ll be attentive and helpful in seconds. I didn’t even say anything and I got help within 5 seconds. Couldn’t ask for better service. I got a screen protector in 2 minutes for only 10 bucks and it was applied flawlessly! I will be back if I break my screen protector again.

- caleb greene

I dropped my computer off on June 19th, and they gave me the computer back broken 2 weeks later. The keyboard was malfunctioning. So I gave it back, and they misdiagnosed my computer 3 times. I went in after a month and a half to get an update after no communication, and there was a man at the desk that told me “there is nothing to say” but proceeded to tell me that it would take a while. They had my computer for a total of 3 months and added parts that did not fix the issue. They told me the owner would have to take a look at the computer. They told me the owner was not responding for 2 days and would not look at my computer until 5 days later. During the process, they did not communicate anything with me unless I called them or went in the store. I finally asked them for the computer back and they offered to give it to me “in pieces”. In what world would I want my computer back in pieces after 3 months? My computer was not a priority to fix as the issue was apparently too complex for them to handle. I spent months wondering when I’ll get it back. I would NEVER recommend this company to anyone, especially students who need their computer for school. My computer is still broken after 3 months.

- Meme Supreme

Asset to Lansing Area. Went in thinking i needed screen replaced. Price quoted was best in town. When i came back to pickup the fellow said i had a loose connection , was easy fix. Extremely honest and efficient. My brother had gone to them too few years ago at old location for Laptop work, nothing but good expertise and honest evaluation, efficient work .

- Aj Kauly