Geek Squad

I brought my printer into geek squad because it wasn’t printing despite having ink. Austin at the geek squad desk was professional and efficient in troubleshooting my issue. He was able to send me home with my problem fixed. Very satisfied customer. Thank you Austin.

- Casey Bryant

Went to have my laptop repaired. Turns out all Geek Squad is now is shipping and receiving. I was quoted $100 to $280 so I agreed to have it sent to Kentucky. Now I'm being told it's a $480 fix and maybe more. I told them no way and now I have to wait another week to receive my still broken laptop.

- Jessica George

I have gone to this specific Geek Squad location for many years, and everytime I've been there for the past two years, their level of help has lessened. When I went in there last night, it was clear that was still happening. The area of the store dedicated to Geek Squad services was at most 60% the size it was when I went in six months ago, with significant reductions is the size of the repair "bunker" and the counter space available to process customers. Where there used to be five stations where customers could be helped, complete with stools they could sit on, now there was only one station roughly the size of a one of their cash register stations. I waited for 15 minutes, and I had to get another Best Buy employee to ask if Geek Squad was open. The employee shouted for a Geek Squad employee, and someone came walking lazily out of the back area. As soon as I started going over the issues with my laptop, and I mentioned some of them were likely due to bad hardware, he said they had to send it in. When I asked if he could at least diagnose if they were, in fact, hardware issues at this location, he said no. In the end, it would have taken two weeks to send in my laptop, diagnose it, and get it back. If I actually needed hardware repairs, I would have to wait four more weeks. I had a Geek Squad Service and Repair plan, and it was still valid, but I was told that I would have to pay for the parts used, and possibly part of the labor cost, since it was a hardware repair, but that the cost of sending it in was covered. When I asked for any estimate of how much that could be, the employee restated I would have to send it in. When I clarified that he was telling me that I would ultimately be without my laptop for two weeks, just to find out what was wrong with it and how much the repairs would cost, he still suggested I send it in, because "It might be a lower price that what you would expect." When I said I didn't want to do that, he promptly told me to have a good night and "happy new year," walking back into the back area and ignoring any of the software issues I had mentioned, which under my service plan, they should have been able to at least look at. The employees literally demonstrated that they cannot even do what I am paying them to do, which is to help me with any problems the technological devices I have registered under the plan are having. This was the absolute worst experience I have had with them, and I am on the phone right this moment with their location, waiting to talk to a GEEK SQUAD manager. I have been on hold for 30 minutes, and after 20 minutes, a Best Buy employee picked up the phone, even though I had selected to be transfered to Geek Squad via the automated menu. When I talked to him, he said he'd try to get someone one the phone who could help me. So far, I only want to see if their manager can actually help me at all. I still am never going back into this location ever again.

- Kevin Garringer

The service at Geek Squad in Auburn Hills, Michigan was absolutely outstanding with helping me set up my new laptop! Patient and knowledgeable. Ask for Hailey!

- Dana Martin

To simply put worst service ever. I'd suggest Micro Center from here forward. First I spend an absurd $200 for tech support. I had a graphical issue in which should have only been a graphics card issue. They then tell me I need a new motherboard. I am then told I need a new OS. Note I buy none of these from them and go out of my to Micro Center. I am now $700-$800 in a $300 repair. Now to boot I have lost all of my data and the new Windows 8.1 I got installed wasn't even installed properly. Now I am spending 3 hours of trying to fix it. Along with 3 weeks of wasted time. Never coming here again. I'd suggest the same to all. I truly don't think anyone can understand how severely frustrated I am right now.

- Balkeor Valinthor