Paul's Computer Repair

First off – Paul’s delivered some of the best customer service I have ever gotten in my entire life! Why do I say that? A Thursday night before a holiday Friday, and my only two days to pull together a mass media packet and an online teaching class - and my computer turns into a brick! No one seemed to be able to help. It looked as if I was foonec to meet the Geek Squad but I called Paul on a lark, a hail Mary chance with an outfit I found him on the Internet. Well I was pleasantly surprised — more like shocked — that he set up an appointment for the very next morning at 9:30 - on a holiday! The technician at Paul’s was very friendly, very capable. I went on to do some errands and less than three hours later got a phone call saying that my PC was ready for pick up. That’s right, Paul’s fixed my computer within 17 hours of placing my call. I was literally astonished, it was like magic! Furthermore, everyone was super friendly and pricing was 100% transparent and fair. Paul makes it a point to be honest with his customers. He will not only get my business in the future, but I’m going to recommend him and his techs to anyone in need of a local PC wizard. Thanks, Paul!

- Eli 5 Stone

Paul is pleasant, helpful and thorough. I was genuinely surprised by how much he helped me through a tricky situation, he even called me back with great advice. He went above and beyond normal customer service and I'll definitely be going to/recommending him for any further computer issues. ****SIDE NOTE FOR BAD REVIEWS**** I just wanted to take a second to talk about the bad reviews. Sometimes, no matter knowledge someone has on computers, the solution is not always perfect. I understand that repair can be pricey but those reviews just seemed mean. I've had my computer fixed at another place because it was really slow but the main issue was that I had really big files and games on it. I felt like I needed to say something because Paul is a genuinely nice man and he runs a small business and I want to show my support. Not every customer is going to be happy, we have all seen the "I need to speak to the manager" customers. Their reviews do not accurately represent what the business is like. Keep this in mind not only for Paul's business, but all bad reviews you see online.

- Katie S

Paul is the best....I have been a client for five years...always repairs my personal computer and laptops. He also has repaired our computers in our law office....can usually fix things remotely and has always worked on a rush basis for us. I would and have recommended him to many people and will continue to do so. He is very knowledgeable, efficient and his charges have always been fair and reasonable for any work that he did for us.

- JOHN SPINELLI

My laptop had a number of hardware issues and I was under a huge deadline. Paul's began work on it immediately and got all but the screen working again within hours. While waiting for the screen part, they let me borrow one of their monitors to plug my laptop into at home so I could meet my deadline. At one point even dropping off my gear to me at work so I wouldn't have to wait through the weekend to get it back. They really treated me more like a friend of the family rather than just a customer.

- Sean Whitaker

My computer died and I had to retrieve data. I was in the middle of doing my taxes and had to access the excel files asap. I called Paul and he answered right away. He wasn't in the office but finagled having a person in the office to recover my data. They retrieved my data quickly and diagnosed my computer. I was able to get my data onto a hard drive and they recommended that I should replace my computer as the cost to repair would be expensive. I would definitely recommend Paul's Computer Repair.

- Tim Smith