Geek Squad

I highly suggest you do not see Kevin. He is very uncomfortable and tries to get to close to you. Very awkward and was not professional. Sat to close to me with his legs spread open towards me, he could have sat across me where the chair was to begin w. I don’t understand how someone needs to be that close to you to fix an iPad. He went thru my phone to try to make some adjustments as well, to hook the iPad to my phone and was doing odd things by clicking on my messages and contacts list then scrolled through it. When I questioned him on what he was doing and gave him an attitude about it, he said oh nothing just looking for settings … he looked startled, he’s right there next to me of course I see you! There was no way around fixing what I needed but he kept going through my phone instead of telling me what just to do to connect it to the iPad, and he insisted he would figure it out. I ended up saying I needed to leave, because he kept messing with his chair as well and saying the chair was getting stuck on the carpet, there was nothing wrong with the carpet nor chair he was being disgusting and trying to push even closer saying he couldn’t see the iPad when the iPad was right infront of him between us!

- Kelly V

Had me wait over 1/2 hour after my appointment time to tell me they didn’t have batteries and it would take two weeks to get one. While waiting they ignored their own board and handled several walk ups.

- Grant Schenck

Don't believe a word they say. They canceld my Total protection plan. When I asked to cancel the autorenewal. They didn't refunded me for about 2 months. And when I went to use the total protection plan. They deducted about 40$ and refunded me saying we cannot reinstate the plan. Worst service ever

- Pardeep Pathania

i am writing this here only in hopes that management will fix the company. I had a device recommended at best buy. I installed it but it wasnt workng right. I called and scheduled geek squad to troubleshoot. It was hard to get trough, but i was able to. The guy who came was nice and he took out the first equipment and put in new equipment. A day later the printer would not connect... I tried many times to reach geek squad but only could talk to india. They made me spend an hour and a half on phone with them before admitting that i needed someone onside. They said they could not schedule an appt. so, i had to drive to the store. I had tthe card of the first guy who came and left messages but he didnt answer. Tehe store gave me his boss' number, same thing. Geek squad is communicating very poorly. you always get routed to helpless guys in india. You cant get a person even when you have their direct cell numbers. even if you drive to the store, you have trouble getting anyone to help you. The phone system they have is not designed to help customers but to shunt them off to india who usually cant help either.

- True Freedom

Went in last week to get my phone repaired. Told them all the info for my phone and my account and what we needed fixed They told me their next appointment was in 3 hours so we made an appointment for the following week. Fast forward to our appointment and they tell me they don't have the part in stock. That scheduling an appointment to get something specific fixed doesn't mean they will have the part in stock. Told me I could schedule another appointment for when they did have the part in stock and "run errands" while they fix it. I live 45 mins away. This was me running errands to get it fixed. This place is a joke. This is the 2nd time we have tried to get something fixed and they don't have parts in stock.

- Casey Amaral