Business Hours
Business Overview
Geek Squad is a computer repair business in Holyoke, MA, located within Best Buy. The team has mixed reviews, some customers had a good experience, but others experienced issues with communication and the charges were not informed ahead of time. Some customer had issues with what appeared to be, either not informed about services of the business, not working on the computer and other, not asked for services, or, not resolved issues.
Services Offered
Most Recent Reviews
I came in at noon on a Sunday with an urgent matter. My work computer stopped working after trying to upgrade the RAM. The guy at the desk told me they would get on it and call me in a couple hours. They never called. I tried to contact them for hours but it is IMPOSSIBLE to actually reach a store. There is no way to reach an actual Best Buy store by phone. You can only connect to the Geek Squad call center in India. After having my computer for 24 hours they hadn't even looked at it. I came in at noon on Monday and they told me they MIGHT get to it tomorrow. I took my computer back and brought it to Reliable Computer in Holyoke. The guys there took it in immediately and fixed my issue in 15 minutes. If Geek Squad had just told me they were super busy and couldn't look at it until Tuesday I would have happily taken it somewhere else. Reliable Computer in Holyoke. I will promote them for the rest of my life.
- Daniel Kokonowski
Fixed my laptop in less than 24 hours, excellent service, no hidden fees or nonsense. Very happy with their service! Thank you Geek Squad :)!!!
- C
I would give 0 stars if I could. Never coming back to Geek Squad. They charged me $200 of services I was not informed about ahead of time. Then when I call customer service, they say refund is not possible because I “approved” the services. I brought my laptop in for diagnostics. They told me it would take 2 days, it ended up taking 4 days for diagnostics. When I went to pick my laptop up, I found out they did diagnostics plus system repairs and software installations that I did not ask for. Ended up paying over $300 and they did not even find or fix the issue. Could have gotten a new computer for that. Completely taken advantage of. Never bring your tech here.
- Hannah Davis
Geek Squad was so helpful fixing printer, connection, & computer issues! They transferred me to the right people over the phone & connected remotely to fix the problems, then they even checked my device for any other issues & fixed them too! This membership is priceless, & they're located pretty close-in Best Buy at the Holyoke Mall! Thank you so much, Geek Squad saved the day!
- C-la T -it's me
This store is atrocious. I went here to purchase a Star Link in May. Not only did they state that Star Links do not work and advised me against it, they also had me order a post for 74 dollars to mount the Star Link. Firstly, it did not need the post. Secondly, they only gave me store credit back instead of my money. I will never go to best buy again. Also, Star Link has been so helpful, so I don't know why Best Buy advised against it. If you need technical direction, DO NOT GO TO THIS BEST BUY PLEASE!
- Devon Roller