A Plus Computer Services

I chose A Plus Computer based on the great reviews and the fact that it's a local shop. I wish I hadn't. Everything started out fine- they diagnosed my computer's issue, ordered the necessary part, and installed it for a decent price. When I got home and tried my computer out, the keyboard didn't work. The technician had failed to re-connect the keyboard to the new motherboard. I went back and they spent about 20 minutes fiddling with my keyboard until they determined I would need to come back another day. I get a call that it is working and pick it up again. This time when I come home the keyboard is shoddily put back into place- one of the keys sinks in immediately, the space bar is crooked, and I can see a part of the keyboard still not securely in. I bring it back a THIRD time and they call saying that I need a new keyboard (granted it was working just fine before I brought it to them). I come back to pick up my computer with it's new keyboard and bring it home. The power button is sunk in, there are clear screwdriver/tool marks all along the top edge of my keyboard from the technician trying to fiddle with my keys and pop open the motherboard. At this point the cosmetic blemishes cannot be fixed and I am choosing to live with the sunk in part instead of going back and having them potentially mess something else up on my laptop. I wish I could give this place four/five stars like everyone else but that just wasn't my experience.

- Emma Turcotte

I've been a client of A Plus Computer Services for more than 10 years. Whenever I've had problems -- or needed help with installations -- A Plus has been my go-to place. They're extremely competent, totally reliable and very reasonably priced. I can't recommend them strongly enough!

- Ross Gelbspan

These guys are frauds. They installed a motherboard for me broke the lock on the gpu slot didn't screw in my m2 drive or attach the wires for the case power. My cpu cooler fans don't work now and they never finished downloading the drivers that caused the issue and laced fans and hoses with thermal paste. When I called about it I was called a liar and refused a refund for the labor only let them take the motherboard out again for a full refund. Obviously I'm not letting your tech touch it again. DO NOT GO HERE!!!!!

- mike perry

I called this place Monday Aug 30th to get my MacBook looked at because it wasn't turning on.. the guy advised me that I would have to bring it in so they could do a diagnostics test on it. I left my laptop there and finally got it looked at Wednesday night... mind you i even told the guy that i need it looked at ASAP because I start school the next day... I would of appreciated it if he had given me a heads up that they were busy and it was going to take a few business days... because I would of taken it somewhere else but i got no reply. I had to call multiple times a day just for them to keep telling me that they were going to do the diagnostics test the next day, i called the next day and they told me the same thing. Finally he calls me 3 days later talking about the motherboard not working and it was going to take $700-$800 to fix it... I just went and got a new MacBook. This guy has no customer service skills, and I'm never coming back here again.

- Hilary Mborja

This was the worst experience on many levels. Customer service- Awful! Extremely combative employee’s. Lack of knowledge of Microsoft one drive. If you are someone like myself that isn’t familiar technically about computers , dont waste your time going here for help. They have no clue how to treat their customers. No clue on backing up to OneDrive. Just no clue at all. I had to bring my computer back because they didn’t back up my computer correctly, and all my documents and pictures where erased! Gone! I had to bring my computer back to have them re-do the job i paid them for but i was mostly concerned that all my documents and photos where gone. Once again, I left my computer for them to “restore” and backup again. Fast forward - Two days later- when i went to pick up my compute my pictures— GONE!, he couldn’t find the pictures at all. He then proceeded to tell me I did something when I tried to back up. NOW this became my fault?!! WHAT? I reminded him, after I tried to do my own backup, my pictures where still on my computer when I brought to him to back up. He continued to argue with me, all my picture folders are empty. Words cant express my anger for the way i was treated, and more importantly missing documents and pictures. My recommendation is to NOT bring your computer to this establishment if you cherish your pictures, document’s and time. I didn’t deserve to be treated in such a demeaning way. The whole experience was awful. Waste of time, waste of money, unpleasant to ignorant and untrustworthy. Now I need to find another business to help me. GOOD LUCK and Beware.

- Christina de la Cruz