uBreakiFix - Phone and Computer Repair
+1 978-720-4512
Business Overview
uBreakiFix is a tech repair shop that offers a range of services for electronic devices. Customers report mixed experiences, some praising the speed and quality of service, while others express frustration with misleading information. Customers appear to value the service of some staff members, like Jesse and Jake, and their efficient and friendly approach to repairs.
Services Offered
Most Recent Reviews
May 2023 repair of iPad 10.2 (7th Gen) screen and home button. $292 charge. UBreakIFix (Assurion) at my local store. Repair offered a 1-year warranty. UBreakIFix repair resulted in a flimsy failed home button, and iPad repeatedly gives an error "Unable to activate Touch ID on this iPad." I spoke with the manager. He told me they use non-OEM parts, with expected result in not-completely-functioning of the resultant repair. I was neither verbally informed nor in writing - the service quote and receipt say nothing of repair parts not functioning completely. Even though the manager insisted that it does. I had him printed out and show it to me and he could find nowhere on the printout. That stated this point. Totally unacceptable duplicitous work. Read the fine print. And even then you’ll be surprised.
- Ted Acworth
Fantastic customer service. Jake helped me get my screen replaced within minutes in a friendly and hassle free way. I was with my daughter who was napping and he offered us a seat and promised to work quickly, said he could get in done in about 20 minutes. He only needed 10. Impressed with workmanship and will definitely return in the future if needed. Highly recommend.
- Caroline Cubbison
For some reason the online access still allows you to make reservations for this place. Google says it's temporarily closed. After making an appointment online and arriving at the location no one showed up. No one answers the phone. Don't waste your time.
- A S
Excellent experience here (Beverly, MA), with my highest regards for Jesse. He went absolutely above and beyond for me. He wasn't able to immediately fix my screen as the last replacement he had was imperfect, so he gave me a loaner phone until he could get the job done. He did his job effectively and was informative, but with an incredible attitude and very calming demeanor. He even let me stay to update all of my apps in the store on the loaner. And finally, he fixed my phone when the new screen came with the same speed he would've treated his own phone. He, and his awesome coworker Jake, are the examples other employees everywhere should look to. Thank you!
- Nathan Rohr
I Broke my screen the other day and called in about getting my screen replaced the same day. I had the pleasure of working with Jesse he had my screen replaced and phone working within the hour. 10/10 excellent customer service and a fast & flawless job would definitely recommend Jesse at ubreakifix for your smart device needs!
- Matt Almon