Staples

I recently had a frustrating experience at this Staples with an employee Lia. I purchased several items using my debit card and returned some of them on 01/18/2025 within the 30-day return policy. When I requested a refund, I asked for either cash or a store gift card, as I no longer use the debit card I originally paid with. However, the staff assisting me, Lia, saying I seemed suspicious, questioned my reason for the return extensively and said, "You can leave now. I'm not helping you," ultimately refusing to issue the refund in cash or as a gift card. Instead, she insisted on refunding the amount back to the original debit card, which I no longer use. If I had used a credit card, I would understand the need to refund to the original payment method since it's credit. But since I paid with a debit card-which is essentially the same as cash—I believe it was reasonable to ask for a refund in cash or store credit. To make matters worse, after a lengthy and frustrating discussion, I left without a resolution. My son, feeling that I might have been treated unfairly due to my English accent, offered to go back on my behalf. When he returned to Staples, the same staff asked for his ID card and immediately refunded the amount as a store gift card. This inconsistent treatment was extremely upsetting. I can't help but wonder if my accent influenced the initial refusal, which is disappointing and unacceptable. This experience has made me question Staples' customer service policies and how they handle returns. Staples, please train your staff to ensure all customers are treated fairly and respectfully, no matter the situation. I created lots of the banners and awards at this store for the organizations I manage, and I truly believe I have been a loyal customer of this store. But I think I'm traumatized by something that happened to me recently at your store. If the employee, Lia, is there when I go to redeem my refunded gift card, I think I should just leave. I think the employee (Lia) should have apologized to me. She was unbelievably the rudest person I've ever met. I just want this situation to be noted so that in the future nobody will have to deal with this unacceptable behavior.

- EH O

This was the worst experience I’ve ever had at a staples. I came in for print and marketing services and not only were they completely unwilling to help me make a simple cut, they also showed a rude unwelcome demeanor as if my presence was bothering them. I then spent 10+ minutes waiting in line with only one other person in front of me while the clerk was occupied installing apps on a customer’s phone. 0/5 star experience and I implore this store to raise its standards to the helpfulness of the other stores who bear the Staples brand

- Dylan Kennedy

I recommend everyone I know to never buy anything from staples ever again. I have bought 3 chairs from them in the last year and a half, and they all deteriorated after only a few months. A 250$ chair with pointy springs and teddy-bear stuffing. They used to actually sell good products. Screw you staples.

- John Avallon

My experience was ruined by the unbelievably rude behavior of Amy. From the moment I approached her, she seemed annoyed and completely uninterested in helping. She barely made eye contact, spoke in a curt and dismissive tone, and acted as though my questions were a burden to her. When I asked for clarification on an issue, she sighed loudly and rolled her eyes, making it clear she had no patience for me or my concerns. Her attitude was completely unprofessional and left me feeling unwelcome and disrespected. It's shocking that someone with such a poor attitude is in a customer-facing role.

- Sandra Willis

I always seen to have a great experience and usually find the products I want a a comparable price to amazon. And also go there to ship out and do my Amazon returns. Yes I am one of those penny pinchers. Thanks Staples

- Herbert Jones